Microland

An Exclusive Off-Campus Recruitment from Freshersworld.com

 Qualification : Any Graduate

Job Description :

• Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner.
• Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled.
• Providing first level support on Desktops, Peripherals, Outlook and Office automation products.
• Route/Assign tickets to the appropriate support group, if necessary.
• Identifying and escalating high-severity, priority issues.
• Updating Pending Tickets with timely, precise, accurate updates.
• Following-up with end users, if necessary, for closure of pending tickets.

Skills Required :

• Should have experience in troubleshooting the Desktop, Laptops, & Peripherals
• Should be able to troubleshoot on Standard Applications, Windows Operating System and proprietary applications for which Knowledge articles are available etc.
• Should have good inter-personal and communication skills with the ability to deal with users at all levels in an organization.
• Customer Service Soft Skills - Active listening, Taking Ownership, Treating the customer with courtesy. Demonstrate respect for the customer and professionalism.
• Proactive thinking.
• Ability to meet deadlines and work well under pressure.
• Should be ready to work in all shifts.

Note : Candidates having 1 to 3 years of experience can only Apply.

NOTE : Recruitments through Freshersworld.com only, Candidates with a valid call letter will be permitted to take up an interview.