An Exclusive Off-Campus Recruitment from Freshersworld.com
Qualification : Any Graduate
Job Description :
- Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner.
- Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled.
- Providing first level support on Desktops, Peripherals, Outlook and Office automation products.
- Route/Assign tickets to the appropriate support group, if necessary.
- Identifying and escalating high-severity, priority issues.
- Updating Pending Tickets with timely, precise, accurate updates.
- Following-up with end users, if necessary, for closure of pending tickets.
Skills Required :
- Should have experience in troubleshooting the Desktop, Laptops, & Peripherals
- Should be able to troubleshoot on Standard Applications, Windows Operating System and proprietary applications for which Knowledge articles are available etc.
- Should have good inter-personal and communication skills with the ability to deal with users at all levels in an organization.
- Customer Service Soft Skills - Active listening, Taking Ownership, Treating the customer with courtesy. Demonstrate respect for the customer and professionalism.
- Proactive thinking.
- Ability to meet deadlines and work well under pressure.
- Should be ready to work in all shifts.
Note : Candidates having 1 to 3 years of experience can only Apply.
NOTE : Recruitments through Freshersworld.com only, Candidates with a valid call letter will be permitted to take up an interview.
Microland is a leading specialist IT infrastructure services provider, offering a comprehensive range of services to clients across the globe. A pioneer of the remote infrastructure management concept, Microland has its operations hub in India with global presence across USA, UK and Middle East. Incorporated in 1989, Microland has deep and broad expertise in all areas of technology infrastructure set up, management and optimization.
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