There are three basic types of telephone interviews:
You initiate a call to the Hiring Manager and he or she is interested in your background. The call from that point forward is an interview.
A company calls you based upon a previous contact. You will likely be unprepared for the call, but it is still an interview.
You have a pre-set time with a company representative to speak further on the phone.
Telephone interview tips:
For preparing the phone interview, there are several things you can do. To prepare for the phone interview you can consider the following points:
You can keep all of your employer research materials within easy reach of the phone.
You can tape your resume to a wall near the phone. It will help a lot during the call and will be a constant reminder for your job search.
Have a notepad handy to take notes.
If the phone interview will occur at a set time, Following are some additional points you have to consider:
Turn off call waiting on your phone.
Place a "Do Not Disturb" note on your door.
Warm up your voice while waiting for the call.
Have a glass of water handy, so that you will not have a chance to take a break during the call.
Turn off your stereo, TV, and any other potential distraction.
Don't be afraid to pick up the phone
The first step in the hiring process is the telephone interview. It may happen that when you pick up the phone, the call may be from any company. Then that time ask the recruiter to repeat his or her name. Verify the spelling and write it down. Use the recruiter's name in your response.
If there is really any problem for you to talk, then ask for a telephone number and a convenient time to call back. You are now ready to make a good impression during your first five minutes.
Be a good listener
During telephonic interview, you must keep in mind that you must be a good listener. Avoid interrupting and let the recruiter complete his thought or question before you respond. Ask for clarification. Use open-ended questions. The more information you can gather, the better you can respond. We must know the fact that good listener is the best quality.
Sound positive, self-confident and focused
The recruiter has called you indicates that your resume or a member of your network has given him or her, a favorable impression of you. You need to confirm this impression. Put a smile on your face and into your voice.
You need to demonstrate your enthusiasm and interest through your voice and telephone manner. Check your voice by taping your voice. Listen it very carefully and make the necessary changes.
Ask about the next step
At the end of the interview, tell the recruiter you are interested. Ask about the next step in the interview process as well as the hiring timetable. If you do not receive a positive response and you are sincerely interested, ask the recruiter if he or she has any areas of concern.
If there is a misunderstanding about you or the recruiter does not seem certain that you are suitable, try to clarify the problem, and then ask again about the next step and timetable.
The telephone screening interview is a make-or-break proposition, your one chance to convince the interviewer that you are worth serious consideration.
Voice reflects personality
A well-modulated, controlled voice communicates authority and heightens the verbal impact you want to make. The quality, pitch and tempo of your speech convey a certain attitude, energy level and enthusiasm. Enthusiasm and excitement are the biggest selling points a candidate can use when talking on the phone.
Talk directly into the mouthpiece
Hold the receiver approximately three inches from the mouth, not below your chin or above your nose. Speak in a relaxed, conversational style, as you would talk to someone in person.
Avoid grasping the phone in a vise-like grip
This will add a note of stress, and your voice will communicate that uneasiness. Getting up and moving around introduces an element of action, which instills a relaxed, conversational manner and reduces fatigue.
Pay attention to the interviewer’s voice patterns
Does he/she speak slowly or rapidly? Adjust your speaking rate, voice volume and phrasing to be more in rhythm with the interviewer.
Be a conversationalist
Listen carefully to get the big picture and to avoid saying something that indicates any momentary mental distraction. Allow the interviewer to complete questions. Do not finish his/her sentences or blurt out answers prematurely.
Handle any trick questions in stride
The interviewer may throw in several to test your alertness or mental keenness. Showing verbal adeptness is a sign of how quickly you can "think on your feet." Be cautious: the interviewer may say something that puzzles you or that you firmly disagree with. Show enough respect to voice your thoughts in a professional manner. A defensive posture or argumentative tone is the surest way to alienate the interviewer and eliminate your candidacy.
Phone Interview Etiquette
Phone interview etiquette is just as important as in-person job interview etiquette when it comes to getting hired. That's because, regardless of how you interview, a successful interview will get you to the next stage of the hiring process.
Review phone interview etiquette, including phone interview techniques, advice including how to prepare for a phone interview, and phone interview questions and answers, so you can ace the interview.
Phone Interview Do's and Don'ts
Create a checklist. Review the job posting and make a list of how your qualifications match the hiring criteria. Have the list available so you can glance at it during the interview. Also have a copy of your resume in clear view, so you don't have to remember what you did when.
Research the job and the company. Take some time to research the job and the company. The more prepared you are for the interview, the smoother it will go.
Prepare for phone interview questions. Review answers to typical phone interview questions and think about how you're going to respond.
Use a land line. Unless your cell phone service is 100% all the time, use a land line instead of a cell phone. That way you won't have to worry about dropped calls and getting disconnected.
Turn off call waiting. If you have call waiting turn it off. The beep of an incoming call is distracting and can make you lose your focus.
Get rid of the distractions. Interview in a private quiet space.
Have a glass of water nearby. Have a glass of water handy so you can take a quick sip if your mouth gets dry or there's a catch in your throat.
Take notes. It's hard to remember what you discussed after the fact, so take brief notes during the interview.
Focus, listen, and enunciate. It's important to focus on the interview and that can be harder on the phone than in-person. Be sure to listen to the question, ask for clarification if you're not sure what the interviewer is asking, and speak slowly, carefully, and clearly when you respond. It's fine to take a few seconds to compose your thoughts before you answer.
Pay attention to body language. This might sound strange, but your body language matters on the phone almost as much as it does during a face-to-face meeting. Focus on the interviewer, smile, and think positive. You'll make a better impression.
Multi-task won't work for everyone, but if you can multi-task have the company's website open in your browser, so you can quickly check for company information if it comes up in the conversation.
Have questions to ask the interviewer ready. Be prepared to respond when the interview asks whether you have any questions for him or her. Review these questions to ask the interviewer and have a few ready in advance.
Follow up after the phone interview. Ask for the interviewer's email address, if you don't already have it. Send out an email thank you note immediately, thanking the interviewer and reiterating your interest in the job. Use your thank you note as a way, as well, to provide information on anything regarding your qualifications you didn't get a chance to mention during the phone interview.
Keep the following tools handy during telephonic interview to aid you in gathering information and facts:
A copy of the version of the resume sent to the interviewer.
A note pad and pen.
Five or six carefully worded questions you'll want to ask.
Company literature with pertinent information highlighted.
A watch or clock.