3rd Line Engineer Jobs in Kolkata - BT

3rd Line Engineer

3+ Years

Not disclosed

Expired

Posted: 03 Jun 20

Job Description

Why this role matters
Purpose Of The Role
Our purpose is to use the power of communication to not only make a better world but also for us to be number one for Service in the European business market. This will be achieved by doing our best for our colleagues and our customers, building the best networks and doing the best for our country, society and our communities.
This role provides technical support and managed services to our customers through the use of network technologies, 24x7x365 days a year. By using market-leading products and applying BTs process, quality and intellectual property, we provide our customers with services to facilitate their objectives through the power of communication.
The role requires a skilled technical engineer who is an innovative, engaging, driven individual and has a proven record of achievement.
What You'll Be Doing
Your Accountabilities:

Utilizing experience and evolving technical ability to resolve technical incidents, service requests, changes or problems relating to the network's portfolio.
Deal with customer requests in line with Service definitions and SLA’s.
To escalate and manage incidents and requests to vendors in a timely fashion.
Management and documentation of information relating to customer incidents, service requests, change and problem, and the effective communication of progress of such events to all stakeholders in line with an internal process.
Collaborate with all BT business units to bring about timely resolution of technical issues.
Ensuring continued development of product knowledge, known issues and troubleshooting techniques throughout the support teams.
Undertake personal training and development in line with departmental needs and in line with a Personal Development Plan as agreed with Line Manager.
Development of training, tools and processes to ensure teams increase and develop technical capability.
Perform as an integral member of the Networks team providing 24x7x365 service participating in an on-call support rota outside of core hours.
Support an SME for designated clients and technologies.
Contribute towards the pro-active review and maintenance of customer infrastructure.
Provide input and approval within the ‘Acceptance into Service’ process for new customers.

Qualifications You Would Be Expected To Have

Relevant Technical Qualification
ITIL aware (Preferred)
CCNP – Mandate
CCIE – Data (Preferred)

Skills/Experience Required For The Job

5+ years working within a systems integrator support environment as a technical engineer.
Understanding of EMS products, customer IT systems and applications.
Experience working across a service life cycle.
Hands-on exp. on Cisco products (Data network and security) and complex troubleshooting.
Good technical foundation in network technologies, specifically Cisco technologies and associated management applications.
An advocate of service improvement and service transformation.
The well-developed organisation, prioritisation, communication (written and verbal), tenacity and ownership skills.

We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.