Account Manager Jobs in Chennai - Amazon

Account Manager

Amazon

0 to 3 Years

Not disclosed

Expired

Posted: 14 Jun 21

Job Description

Responsibilities Include

Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers

Partnering with the Vendor Management Team and managing the vendor relationship by championing the vendorâ€™s needs at Amazon

Build strong communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors

Build and execute on a strategic account plan that delivers on key business opportunities for the vendors and Amazon

Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience

Conduct deep dive analysis on the handled issues for the vendors and publish recommendations and action plans based on data to improve vendor experience

Provide thought leadership around planning, roadmaps and execution

Establish long term partnerships with key vendor partners for the group of vendors handled

Support the launches of new programs, categories and features.

Basic Qualifications

An understanding of and passion for e-commerce

Work experience is preferred (7+ years) with 2+ years of people management experience.

Relevant experience in Operations with exposure to Sales, post sales, Account Management, and Business Development in managing B2B Business accounts will be an added advantage

Exposure to retail buying, retail planning & allocation, product/project management, marketing or e-commerce will be a plus

Proven analytical skills and demonstrated ability to manage the business â€œby the numbers

Excellent written and oral communication and presentation skills. Ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented

Operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives

Develop original ideas, approaches, and solutions to typical, unusual or difficult situations or problems

Ability to work in teams and ultimately focus on delivering results with high standards

Attention to detail and capability to work on multiple projects in parallel

Preferred Qualifications

Exposure to back office operations, escalation management and troubleshooting environments and exposed to problem solving over emails/phones

Experience in managing high priority queues

Advanced proficiency in SQL,VBA & Python is a plus

Experience: 7.00-10.00 Years