Account Manager Jobs in Mumbai - WorkApps Product Solutions

Account Manager

WorkApps Product Solutions

0 to 3 Years

Not disclosed

Expired

Posted: 18 Jun 20

Details

Primary Role - Farmer

First line of contact for contracted and signed up customers
Manage and support signed up customers for following
Product presentations to various business heads and department
Macro level product training to key users
Updating them on new features and release
Understanding new requirements, pain points and problem statements
R&D; and scoping new ideas and use cases
Work with internal tech team in solving issues and bugs
Passing industry knowledge, new requirements and problem statements to Internal Product Team
Key deliverables :
Customer satisfaction
Relationship with key stakeholders at customer end
Monthly active users and usage
Timely collections
Product explanation
Customer profile - Large Private Sector Banks, Insurance Companies, NBFCs and Mutual Funds

Secondary Role - Hunter

Job Requires

Very good relationship building and management skills
Very good presentation skills to large audience
Public speaking skills
Concept selling skills
Good spoken and written English, good spoken Hindi. Good spoken Marathi will be added advantage
High amount of patience
Confidence in representing and pitching the product CXOs and Business Heads of large BFSI companies
Liking towards
Using and understanding consumer focused technology products and apps
Training and explaining how to use a product to non tech savvy users
Wanting to understand problems with customers and solving them using technology

Day To Day Job Will Require

Deep understanding of WorkApps products, its use cases and each and every feature
Tracking daily usage of all accounts
Meetings and presentations with various departments, business heads and key stakeholders to make various use cases live
Meetings and calls to explain new releases and understand more use cases
Internal reporting to Business Head and CEO on Account status and performance

Professional Requirement

Minimum 5 years + experience in Sales or Account Management with Enterprise Customers
Previously worked in Mumbai, and currently located in Mumbai
Previously sold technology products or tech enabled products
Categories - HRMS, CRM, Security, Marketing automation, Recruitment automation
Preference will be given to
Roles where the candidate has sold to large enterprises in BFSI sector
Worked in startups
Education in any stream of computers
Sold to CXOs directly

Personality And Attitude Traits

Passionate about work - We like people who like to work, and want their work to mean something
Self-starter and motivator - We do not believe in monitoring or tracking team members
Eager and quick to learn - If you are not excited to learn new things, then tech companies are not for you
Tech savvy - If you are not tech savvy yourself, then tech companies are not for you
People person - If you don- t like to meet new people and make friends, then sales roles are not meant for you
Individual contributor - We are a small team, and everyone has hands on contribution
Startup savvy - We are a startup in every possible sense, and like people who like to work in startups
Eager to grow - We are a small team, and want to have people to grow into larger roles as the company grows

Other Details