Advanced Threat Support Engineer Jobs in Pune - IBM
Job Description
Your Role and Responsibilities
Required Technical and Professional Expertise
- Provide daily support to users of various computer systems including answering questions, analysing problems, and quickly forming solutions to return systems to proper operation.
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
- Install and maintain virtual servers, software, to replicate customer reported issues, and install security patches and updates when necessary.
- Maintain detailed records of daily interactions with customers, reported issues, and completed solutions.
- Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information.
- Develop training technical notes and troubleshooting procedures to help customer’s support personnel interact properly with software.
- Create and implement new processes to improve efficiency and customer satisfaction.
Required Technical and Professional Expertise
- 1+ years of progressive IT experience and customer service.
- Hands-on experience with Linux operating systems (Red Hat Preferred)
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Linux Certification
Job Particulars
Role it software engineer
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1037541
Job Category IT/Software , BSc/BCA/BBM
Locality Address
State Maharashtra
Country India
About Company
International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.
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