Amazon hiring Graduates as Customer Service Associate for Hyderabad Location from 2015-16 batches
Job Description
Eligibility : Minimum qualification is 10 + 2. B.Tech/UG/PG also eligible
Job Category : Non Tech
A successful Associate should possess the following skills:
Communication Skills
- Excellent communications skills (Written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills-- ability to clearly understand and state the issues customers present
- Ability to concentrate follow customer issue without distraction to resolution
- Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
- 24/7/365 availability, including willingness to work on weekends, nights and outside of the "standard" work day (as required)
- Demonstrate flexibility to work overtime hours as per business requirement
Computer knowledge/ Skills
- Ability to use a desktop computer system
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Demonstrable understanding of the Internet, Amazon.com website, and competitor websites
- Demonstrates an ability to successfully navigate websites
- Demonstrates a proficient knowledge of email applications
- Demonstrates an ability to learn in various media
- Ability to successfully adapt to changes in their environment
Customer Focus
- Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrable interpersonal skills with a diverse customer base
- Demonstrable conflict resolution, negotiating, and de-escalation skills
- Demonstrate ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including daily schedule as assigned
- Flexible with working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills
- Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned
- Ability to approach problems logically & rationally
- Action oriented and self disciplined
- Organized and detail oriented
- Ability to quickly & effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
Salary : INR 1,70,000 - 3,50,000 LPA
Other Benefits: Transport Allowance, Sodexo Meal Vouchers, Night Shift Allowance, Overtime Allowance
Job Particulars
Education LLM, B.Arch, Diploma, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, ME/M.Tech, MEd, MSc, PG Diploma
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Written-test, Face to Face Interview
Employment TypeFull Time
Job Id238592
Job Category MBA , Diploma , BSc/BCA/BBM , Others
Locality Address
State Telangana
Country India
About Company
Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses in seven countries.
The RBS group is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.
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