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Amazon is hiring graduates for the position of Customer Service Associate for Hyderabad Location from 2015-2016 batches

Eligibility : M.Pham, M.Com, BBA/BBM, MA, BDS, BCA, MBA/PGDM, BE/B.Tech, ME/M.Tech, BEd, PG Diploma, BSc, BSW, B.Arch, M Phil / Phd, B.Pharm, B.Com, M.Arch, BA, MSc, MCA

Location : Hyderabad

Last Date : 10 Dec 2016

Year of passing: 2015 - 2016

Experience Required: 0-1 Years

Amazon - Job Details

Eligibility : Minimum qualification is 10 + 2. B.Tech/UG/PG also eligible


Job Category : Non Tech


A successful Associate should possess the following skills:

Communication Skills

  • Excellent communications skills (Written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills-- ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customer issue without distraction to resolution
  • Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently
  • 24/7/365 availability, including willingness to work on weekends, nights and outside of the "standard" work day (as required)
  • Demonstrate flexibility to work overtime hours as per business requirement

Computer knowledge/ Skills

  • Ability to use a desktop computer system
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  • Excellent typing skills
  • Demonstrable understanding of the Internet, Amazon.com website, and competitor websites
  • Demonstrates an ability to successfully navigate websites
  • Demonstrates a proficient knowledge of email applications
  • Demonstrates an ability to learn in various media
  • Ability to successfully adapt to changes in their environment

Customer Focus

  • Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrable interpersonal skills with a diverse customer base
  • Demonstrable conflict resolution, negotiating, and de-escalation skills
  • Demonstrate ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including daily schedule as assigned
  • Flexible with working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills

  • Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned
  • Ability to approach problems logically & rationally
  • Action oriented and self disciplined
  • Organized and detail oriented
  • Ability to quickly & effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
Salary : INR 1,70,000 - 3,50,000 LPA
Other Benefits: Transport Allowance, Sodexo Meal Vouchers, Night Shift Allowance, Overtime Allowance 

Hiring Process : Written-test, Face to Face Interview, Group Discussion

Job Role: Customer Service / Tech Support

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Note: This posting is done directly & exclusively on Freshersworld.com.

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About Amazon

Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses in seven countries.
 
The RBS group is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.

Jobs by Location

Amazon recruiting Customer Service Associate Experienced(0 - 1 Years) candidates in Hyderabad. The Amazon vacancies for Customer Service Associate is filled through Written-test, Face to Face Interview, Group Discussion etc.
Amazon jobs for Experienced(0 - 1 Years) candidates are very common in nature as the company recruits a lot of Experienced(0 - 1 Years) candidates every year based on the skills . The candidates with M.Pham,M.Com,BBA/BBM,MA,BDS,BCA,MBA/PGDM,BE/B.Tech,ME/M.Tech,BEd,PG Diploma,BSc,BSW,B.Arch,M Phil / Phd,B.Pharm,B.Com,M.Arch,BA,MSc,MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The Experienced(0 - 1 Years) candidates applying for Customer Service Associate should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Amazon recruitment, Experienced(0 - 1 Years) candidates are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Amazon and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Amazon and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.