The Seller Support Associate acts as the primary interface between Amazon and our business partners.
The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform.
The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.
A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
Summary of Responsibilities:
Demonstrates effective, clear and professional written and oral communication.
Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
Builds Platform and business knowledge to better serve sellers
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.
24/7/365 availability, including willingness to work on weekends, nights and outside of the "standard" work day (as required)
Demonstrate flexibility to work overtime hours as per business requirement
Salary:NR 2,75,000 - 3,75,000 P.A.
Free Transport, Sodexo Meal Vouchers, Night Shift
Hiring Process : Written-test, Face to Face Interview, Group Discussion
Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses in seven countries.
The RBS group is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.
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Amazon recruiting Seller Support Associate Experienced(0 to 1 Years) candidates in Hyderabad. The Amazon vacancies for Seller Support Associate is filled through Written-test, Face to Face Interview, Group Discussion etc. Amazon jobs for Experienced(0 to 1 Years) candidates are very common in nature as the company recruits a lot of Experienced(0 to 1 Years) candidates every year based on the skills . The candidates with M.Pham, M.Com, BBA/BBM, MA, BDS, BCA, MBA/PGDM, BE/B.Tech, ME/M.Tech, BEd, PG Diploma, BSc, B.Arch, M Phil / Ph.D, BVSc, B.Pharm, B.Com, M.Arch, BA, MSc, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field.
The Experienced(0 to 1 Years) candidates applying for Seller Support Associate should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Amazon recruitment, Experienced(0 to 1 Years) candidates are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Amazon and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Amazon and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.
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