Analyst Jobs in Chennai - Firstsource

Analyst

Firstsource

0 to 3 Years

Not disclosed

Expired

Posted: 14 Oct 20

Job Description

Key Performance Indicators:
- Ensure SLAs according to project specifications are met
- Responsible for outstanding customer service. Answers queries and provide resolutions in the most polite and appropriate manner
- Adherence to the client prescribed format for query resolution
- Adherence to process requirements, security norms and metrics
- Adherence to shift schedule team meetings and training requirements
- Invest in self and add to skill sets

Voice/NonVoice: Non Voice

Reporting To(Designation): Team Leader

Personal Attributes:
- Consultative: Agreeable, inclusive, tolerant of different perspectives and opinions
- Resilient: Copes well with setbacks/failures and bounces back from them quickly
- Decisive and Action oriented: Is able to take decisions even when working with insufficient information or time and enjoys working in a fast paced environment.
- Achievement Oriented: Strives to meet or exceed standards of excellence and always looks at setting challenging goals for self
- Socially Confident :Displays gravitas, is comfortable in different situations and with different kinds of people
- Eager to learn: Ever ready to learn new things and take risks in trying those new learnings
- Creative :Curious and inquisitive, seeking and generating new ideas