Analyst - Work Force Management Jobs in Bangalore - Talentperfect Hr solutions
Analyst - Work Force Management
Talentperfect Hr solutions
Expired
Posted: 08 Jun 17
Job Description
Key responsibilities:
- Candidate should have minimum 2-3 year experience.
- Maintaining various Hourly / Daily / Weekly & Monthly reports related to call center (inbound & outbound).
- Preparing weekly quality report & incentives for call center.
- Supporting Leads for any call center specific data like AHT trend, SLA etc.
- Designing dialer strategy in line with business rules for a campaign.
Key competencies required:
- Excellent knowledge of MS Excel and related formulas – Essential
- Ability to create excel macros.
- Analytical approach towards data and attention to details.
- Working knowledge of Dialer Manager (Genesys) preferred.
- Basic knowledge of SQL is an added advantage.
Job Particulars
Role others
Education Any Graduate
Who can apply Experienced (2 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id312428
Job Category Others
Locality Address
State Karnataka
Country India
About Company
One of the leading HR recruitment Management consulting for On role jobs in Bangalore. TalentPerfect is a Bangalore based company which intends to provide strategic consulting and highly-tailored recruitment support to maximize the effectiveness of your efforts. Our aim is to provide our clients, staff and associates with the tools they need to be successful by integrating Knowledge into easily affordable solutions.
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