Application Support Analyst Jobs in Gurgaon - Vishal Information Technologies Ltd.
Application Support Analyst
Vishal Information Technologies Ltd.
Expired
Posted: 02 Jun 20
Job Description
Become familiar with the underlying businesses and understand specific software applications to effectively diagnose and resolve user reported issues Collaborate with the entire team to find acceptable solutions to problems including crafting communications to users Work with support/product team to raise product bug fixes or enhancement requests Maintain support ticket status within SLA guidelines Identify tickets that will require more analysis and documentation, perform root cause analysis Create support documentation that will be used to train other analysts in addition to the end users Understand all outstanding bugs and enhancements within the system you are supporting Link support tickets to specific bugs and enhancements, to highlight critical bugs and enhancements for prioritization Help support team create reports necessary to represent for accurate analysis of support issues reported
Required Qualification & Experience: Candidate must be a BCA/MCA/BSc(C.Sc)/BE(IT/ C.Sc) with experience in application support Experience with troubleshooting software issues Strong analytical, problem solving, organizational and planning skills Excellent interpersonal skills; ability to interact with personnel at all levels You must be customer service oriented with strong oral, verbal and written communication skills. Prior experience in Financial services experience is a plus Passion to learn and grow Experience with Microsoft Excel is required Willingness to take initiative and to follow through on projects; Ability to work with cross-functional team Willingness to work in shifts High attention to detail Nature of business requires the candidate to be flexible to work in designated shift hours.
Become familiar with the underlying businesses and understand specific software applications to effectively diagnose and resolve user reported issues Collaborate with the entire team to find acceptable solutions to problems
Skills: Application Support Analyst
Experience: 1.00-3.00 Years
Required Qualification & Experience: Candidate must be a BCA/MCA/BSc(C.Sc)/BE(IT/ C.Sc) with experience in application support Experience with troubleshooting software issues Strong analytical, problem solving, organizational and planning skills Excellent interpersonal skills; ability to interact with personnel at all levels You must be customer service oriented with strong oral, verbal and written communication skills. Prior experience in Financial services experience is a plus Passion to learn and grow Experience with Microsoft Excel is required Willingness to take initiative and to follow through on projects; Ability to work with cross-functional team Willingness to work in shifts High attention to detail Nature of business requires the candidate to be flexible to work in designated shift hours.
Become familiar with the underlying businesses and understand specific software applications to effectively diagnose and resolve user reported issues Collaborate with the entire team to find acceptable solutions to problems
Skills: Application Support Analyst
Experience: 1.00-3.00 Years
Job Particulars
Role others
Education Other Course
Who can apply Experienced (1 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id936790
Job Category 1 to 3 Yr Exp
Locality Address
State Haryana
Country India
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Vishal Information Technologies Ltd.
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