Application Support Analyst Jobs in Hyderabad - Solugenix Corp
Job Description
Position Title Application support analyst
Location Begumpet, Hyderabad
Type of Position Full Time
Location Begumpet, Hyderabad
Type of Position Full Time
- The Application Support Analyst is primarily responsible for supporting multiple functional rich high availability business applications and highly demanding business users.
- Additional responsibilities include but not limited to trouble-shooting complex issues, managing critical incidents and bridge calls, problem analysis, process improvement, automating repetitive tasks, maintaining knowledge base and documentation.
- Over 5 years’ of experience in IT, including 3 years’ experience in a support role.
- Experience with Alert Monitoring, Ticketing/ Incident Management tools like HP BSM, HP Open View, BMC Remedy, Service Now and xMatters or similar tools
- 2 years’ support experience in Unix and Windows platforms, experience with basic Unix commands, understanding of databases and writing simple SQL statements using tools like Toad, Rapid SQL etc
- Experience managing bridge calls, and supporting end users
- Understanding of application life cycle and ITIL concepts like Incident Management, Change Management, Problem Management and Knowledge Management
- Excellent communication and analytical skills
- Positive attitude, attention to detail, ability to work in a team, flexibility to work different shifts, including early morning, night and weekend shifts
- Experience supporting end-of-day batch processing using tools like AutoSys, CA7 and JAWS
- Some experience as a developer, a BSA or a QA analyst
- Experience in supporting Front Office/Back Office applications in Financial industry
Job Particulars
Role it software engineer
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1031301
Job Category IT/Software , BSc/BCA/BBM
Locality Address
State Telangana
Country India
About Company
Solugenix Corp
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