Application Support Engineer Jobs in Bangalore - Siemens Technology and Services Private Limited

Introduce and drive the adoption of tools, features, enhancements, services, thus contributing to the continuous growth of customer support business Assist account teams with struggling customers Provide 1st line support for all tools in the Capital tool suite with some Automotive Embedded support Interface with customers and internal colleagues and provide feedback in both directions Engage with existing customers to understand and provide support and guidance for their design and manufacturing methodology and challenges Deliver Training for supported products Regularly participate in meetings and conference calls with customers Help customers to achieve project deadlines by providing support by phone, by electronic means or on-site Work with the account team to develop solutions for customer issues and take an active role to communicate these solutions to the customer. Capture knowledge for web-based support systems Provide pro-active customer feedback into product marketing and engineering to drive improvement and future evolution of the product line Actively participate in marketing and sales activities such as, workshops, seminars, etc. Provide customer advocacy and product supportability to influence product direction and quality Covering support focused on India and EMEA and offering worldwide assistance when required Job Qualifications: Broad knowledge in the electrical system & wire harness domain Strong understanding of the whole process of design, manufacture and service of harnesses Experience with Capital tools or other electrical system design tools/flows Knowledge of MCAD systems (e.g. NX, ProE, CATIA) System and database administration for Progress, Oracle and PostgreSQL installations and sys-admin trainings a plus Knowledge and experience of the Automotive electronics industry, which can include Vehicle Network, Infotainment Systems, Driver Information Knowledge of Embedded Systems Development Experience in AUTOSAR would be an advantage Candidate must be self-motivated, be able to work independently but collaboratively and be able to thrive in a fast-paced and evolving product and technical environment. Demonstrated ability to build strong rapport and credibility with customers organizations while maintaining a company internal network of contacts Manage multiple tasks and customer issues concurrently Strong technical communication skills and presentation skills Strong project management and communication (written and verbal)