Application Support Engineer Jobs in Pune - SounderGrad
Job Description
SounderGrad Is hiring for their Partners
Eligibility Criteria :
BE/BTech in Computers
science, Electronics, and telecommunications or equivalent, BCA, MCA from 2019 and 2020 Batch
Skills and
experience preferred:
- 0-2 years’ experience in Technical Support (bonus if in areas of Telephony or VOIP)
- Should have good troubleshooting and problem- solving skills
- Good communication skills to deal with global customers
- Should be willing to work in 24/7 shifts and weekends as well
- Good knowledge of the Windows operating system
Good if the candidates have these
- Useful to have working knowledge on any of the following: CISCO Unified contact center Enterprise (UCCE), CISCO Unified Communications Manager (CUCM), Avaya Aura Platform and Voice/Media Gateways, VOICE protocols
- Preferred experience in installing and supporting telephony, network, or server infrastructure
- Certifications that match up well: Cisco, Avaya, Nortel, Verint, Aspect
- ITIL Certification
Training and hiring process:
Candidates will be selected through a screening process, which consists of an aptitude test and an interview. Candidates will have to undertake a mandatory customized training program to learn the specific skills needed for the job. Candidates will have to pay for the training program in monthly installments (17% of salary for 24 months) only if (and after) they get placed in the job.
Location: Pune
Job Particulars
Role others
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1079518
Job Category Others
Locality Address
State Maharashtra
Country India
About Company
This role is in a leading software provider of cloud and on-premises solutions for the analysis of structured and unstructured data. The solutions deliver significantly better customer service experience.
Global Business Operations is a team that oversees and manages processes for sales and operations.
The Engineer will be responsible for troubleshooting and resolution of all incidents and will be responsible for Incident and change management
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