Area Service Manager Jobs in India - eicher motors ltd

Key responsibilities [role expectations]

Your key responsibilities will include, but not limited to:

        Responsible for Increase of After sales service and thereby increased customer market share.

        Responsible for workshop loading and achieving defined targets by number of job orders and service volumes

        Ensure prompt, polite and efficient contact with potential and existing customers

        Identify their individual needs and provide service required to exceed expectations

        Ensure customer satisfaction through quality and timeliness of work done for customers

        To maximize customer loyalty and retention, by ensuring that customers receive constant care and attention.

        To receive and deliver vehicles which would enhances customer satisfaction and optimizes dealer profitability.

        Customer Retention Activities - Free Service camps, Customer meet & initial Quality survey

        Customer Complaint :Resolution of All Complaints : Written / verbal complaints within the set deadlines

        Preparation of Reports like : Field Technical Information Report / Timely dispatch of FTIR by dealer etc

        Managing all service department employees, as well as monitoring their performance.

        Maintaining the highest Customer Service Index(CSI) rating by handling customer complaints immediately

        Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives. 

        To receive and deliver vehicles which would enhances customer satisfaction and optimizes workshop profitability.

Key responsibilities [role expectations]

Your key responsibilities will include, but not limited to:

        Responsible for Increase of After sales service and thereby increased customer market share.

        Responsible for workshop loading and achieving defined targets by number of job orders and service volumes

        Ensure prompt, polite and efficient contact with potential and existing customers

        Identify their individual needs and provide service required to exceed expectations

        Ensure customer satisfaction through quality and timeliness of work done for customers

        To maximize customer loyalty and retention, by ensuring that customers receive constant care and attention.

        To receive and deliver vehicles which would enhances customer satisfaction and optimizes dealer profitability.

        Customer Retention Activities - Free Service camps, Customer meet & initial Quality survey

        Customer Complaint :Resolution of All Complaints : Written / verbal complaints within the set deadlines

        Preparation of Reports like : Field Technical Information Report / Timely dispatch of FTIR by dealer etc

        Managing all service department employees, as well as monitoring their performance.

        Maintaining the highest Customer Service Index(CSI) rating by handling customer complaints immediately

        Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives. 

        To receive and deliver vehicles which would enhances customer satisfaction and optimizes workshop profitability.