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Assistant Manager - Customer Delight Jobs in Gurgaon - Zomato

Assistant Manager - Customer Delight
Zomato
Any Graduate, Any Post Graduate
2.5 to 3 Years
Zomato
Last Date 10 Sep 2019
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Zomato - Job Details

Date of posting: 12 Jul 19
Assistant Manager - Customer Delight

Location: Gurgaon, India

Requirements:
  • High levels of ownership and ability to drive things independently through an in-house team or an outsourced partner
  • 2. 5 to 6 years of prior experience and a minimum 1 year of experience in directly managing a 15-20 member customer support team. Vendor management experience is a plus.
  • Understanding basic customer support channels and SLAs                                            
  • Strong analytical skills, highly data-driven and great attention to detail
  • Good problem-solving skills and sound business judgement
  • Ability to think and react in a high-energy, fast-paced environment
  • Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines
  • Customer Delight team operates in a 24*7 environment with rotational shifts.
  • The desired candidate is expected to lead a team and should, hence, be able to lead by example 

About the role:
  • The fastest growing membership program - Zomato Gold, is incredibly exciting and fast-paced. 
  • At the very core of this business is customer experience, which is something we're known for, and something we work exceptionally hard to maintain. 
  • This team is responsible for driving great customer experience by providing quick updates through the in-app chat feature, email, or calls to keep customers happy, and coming back for more.

Here's what you'll do day-to-day:
  • Execute day-to-day customer support operations and strategy
  • Manage a team of customer support Associates and Team Leads
  • Drive the team to provide superior customer support and fulfilment to Gold users
  • Identify issues or gaps and implement structured and scalable solutions
  • Own tracking and reporting of process metrics and data
  • Identify and drive process improvements based on insights from the data
  • Effectively funnel feedback to product and engineering team to enhance customer experience
  • Help merchants improve service quality by setting up structured feedback systems and escalating performance issues
  • Drive customer delight team to provide the best in class customer experience in every interaction

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Others
Hiring Process : Face to Face Interview
Who can apply : Experienced (2.5 to 3 Years)

About Zomato

We are over 2000 passionate Zomans strong across 24 countries, and we're growing by the day. At last count, our team represents 32 nationalities, and speaks twice as many languages. We're split 50:50 on tea drinkers vs. coffee drinkers. The tea drinkers are the nicer ones.

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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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Zomato recruiting Assistant Manager - Customer Delight Experienced(2.5 to 3 Years) candidates candidates nearby Gurgaon.Zomato vacancies for Assistant Manager - Customer Delight is recruited through Written-test, Face to Face Interview etc.
Zomato Company recruits a lot of Experienced(2.5 to 3 Years) candidates candidates every year based on the skills . The candidates with Any Graduate, Any Post Graduate are selected to full fill the vacancies in Others job field. The candidates nearby Gurgaon can apply for Assistant Manager - Customer Delight position in Zomato. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Zomato recruitment, candidates are mostly chosen for the department of Others . To learn more about the current jobs and other details, it is better to go through official site of Zomato and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Zomato and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Zomato and near your city and get a secured career.