Associate - BPO Operations Jobs in Gurgaon - NTT DATA Global Delivery Services Limited

Associate - BPO Operations
NTT DATA Global Delivery Services Limited
Any Graduate, Other Course
0 to 3 yrs
NTT DATA Global Delivery Services Limited
Last Date 18 Jun 2021
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NTT DATA Global Delivery Services Limited - Job Details

Date of posting: 18 Apr 21

Job Description

Req ID:104687

We are currently seeking a Associate - BPO Operations to join our team in Gurgaon, Haryna (IN-HR),India (IN).

Job Level Specific Duties

Resolves difficult and frequently unique customer questions and complaints, through resolution and closure.
Serves as liaison between customers, leadership and various departments.
Ensures that appropriate records, required reports, and related administrative functions are correct and maintained.
Applies in-depth knowledge of systems and operations in support of assigned customer group.
Demonstrates highly developed interpersonal and customer relationship skills
24/7 work environment, open to working in rotational shifts with roster off's
Its a blended process and the requests come in the form of both emails and voice calls, the candidate would be expected to be comfortable and proficient in both.
Neutral Accent & excellent Voice Skills with basic troubleshooting and triaging skills to respond to customers queries (voice + email)

Experience And Skills

Typically requires 1 - 3 years of relevant experience
Experience using Windows PC applications that required to use a keyboard, navigate screens and leverage internet search engines
Experience with Microsoft Office Suite, required for daily usage of Outlook, Excel and Word
Experience in a customer service role where you had to correspond in writing or over the phone with internal and external customers
Attention to details, time management and organizational skills
Should be able to collaborate with team members/client effectively to resolve customer issues and queries

Minimum Education and Certifications

High school diploma or equivalent required.
Associates degree, technical college or some college course work preferred.

Physical Requirements/ Working Conditions

Ability to physically perform general office requirements.
Must be able to perform essential responsibilities with or without reasonable accommodations

Job Summary

Job Type : 0
Job Role : BPO / Telecaller
Job Category : BPO
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 yrs )

About NTT DATA Global Delivery Services Limited

NTT DATA Global Delivery Services Limited
Apply Now
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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NTT DATA Global Delivery Services Limited recruiting Associate - BPO Operations Experienced(0 to 3 yrs) candidates candidates nearby Gurgaon.NTT DATA Global Delivery Services Limited vacancies for Associate - BPO Operations is recruited through Written-test, Face to Face Interview etc.
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