Associate Client Support Jobs in Gurgaon

HOT JOB

Associate Client Support

Cvent

0 Years

400000 - 500000 Yearly

Expired

Posted: 02 Jun 18

Job Description

Job Description:

We have multiple Associate Product Consultant positions in our Client Services department for Event Management software product.
You shall either be a part of a team that supports clients over the phone on the Cvent Event Management software or will be responsible for implementing their event requirements in the tool and sharing best practices with them.

Position Duties:

Support clients over the phone by answering their product questions and offering technical assistance
Offer best practice tips to clients to boost their meeting attendance via Cvents marketing engine
Gather client requirements for future releases of the product
Create and maintain all product documentation
Implement and manage the online portion of client events as and when needed
Gather client requirements and implement them in Cvents event management software
Communicate with the client and review the initial implementation with them and make required changes
Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals
Document all communication with the client in Cvents CRM software

Candidate Requirements:

Graduates in any field with strong academic credentials (Fresher 2017 or 2018 Pass out).
Excellent communication skills (verbal and written)
Strong business acumen, ethics and high integrity
Must be articulate, organized, detail-oriented and can multi-task
Quick learner, with a positive attitude and ability to work well within a team

Interview Process:

Group Discussion
Aptitude Test (It is qualifying round, please prepare)
Versant (Voice & Accent)
Psychometric & Personality test
2 Personal Interviews

Job Particulars

Role customer service tech support

Education B.Arch, Diploma, B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BHM, B.Design, B.FashionTech

Who can apply Freshers

Hiring Process Written-test, Face to Face Interview, Group Discussion

Employment TypeFull Time

Job Id429670

Job Category Diploma , Tech Support

Locality Address

State Haryana

Country India

About Company

Cvent offers software solutions to event planners for online event registration, venue selection, event management, mobile apps for events, e-mail marketing, and web surveys. Cvent provides hoteliers with an integrated platform, enabling properties to increase group business demand through targeted advertising and improve conversion through proprietary demand management and business intelligence solutions. Cvent solutions optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events.