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Associate Customer Advocate Jobs in Bangalore - O3 Infotech

Associate Customer Advocate

O3 Infotech
experience-icon 0 Years
salary-icon 8000 - 10000 Monthly
Expired

Posted: 27 Oct 17

Job Description

Associate Customer Advocate
Description
  • We are looking for a talented Customer Support professional to become a Product guru for our customers. 
  • You will be providing top-notch support through many different channels of communication – including: email, phone, chat, forums and social media such as Twitter and Facebook.
  •  You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.
Responsibilities:
  • Answer all questions related to our software product and escalate when necessary
  • Educate and empower our customers to become better Software Product users
  • Own the customer experience and work to exceed their expectations. We want to treat our customers as if you would treat a guest in your own home.
  • Proactively look for solutions to problems and propose improvements if something could work better
  • Be our Softare Product’s ambassador for all internal departments and help them be successful in their roles
  • Drive product change and improvement to make our software product the leading support platform
Experience:
  • Soft Skills
  • You love talking to people on the phone and building relationships with your customers
  • You are able to empathize with customers in a genuine way that lets them know you care about their issues
  • You’re a team player that can follow and lead as situations dictate
  • You’re able to make decisions and solve problems
  • You have an ability to explain complex issues in beautifully simple terms
  • You’re curious and have a natural ability to “zoom out” of a problem, in order to ask the right questions.
  • You’re able to plan, organize, and prioritize work - this role wears many hats!
  • Technical skills and Experience required
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
  • Experience using social media or web-based software, including Twitter, Facebook, Google Apps
  • Knowledge of common help desk/ticketing solutions
  • Knowledge of HTML, XML, JavaScript or CSS

 is a plus
You are an ideal candidate if:
  • You enjoy a fun and friendly work environment
  • You like celebrating successes and accomplishments
  • If you like engaging with your customers and colleagues

Job Particulars

Education BCA, MBA/PGDM, BSc, MCA, MSc
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview
Employment TypeInternship / Projects
Job Id353350
Locality Address Cunningham Road
Country India

About Company

We are a software product development company into Sales force management, lead management to name a few.


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