Associate Customer Advocate Jobs in Bangalore - O3 Infotech
Job Description
Associate Customer Advocate
Description
Description
- We are looking for a talented Customer Support professional to become a Product guru for our customers.
- You will be providing top-notch support through many different channels of communication – including: email, phone, chat, forums and social media such as Twitter and Facebook.
- You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.
- Answer all questions related to our software product and escalate when necessary
- Educate and empower our customers to become better Software Product users
- Own the customer experience and work to exceed their expectations. We want to treat our customers as if you would treat a guest in your own home.
- Proactively look for solutions to problems and propose improvements if something could work better
- Be our Softare Product’s ambassador for all internal departments and help them be successful in their roles
- Drive product change and improvement to make our software product the leading support platform
- Soft Skills
- You love talking to people on the phone and building relationships with your customers
- You are able to empathize with customers in a genuine way that lets them know you care about their issues
- You’re a team player that can follow and lead as situations dictate
- You’re able to make decisions and solve problems
- You have an ability to explain complex issues in beautifully simple terms
- You’re curious and have a natural ability to “zoom out” of a problem, in order to ask the right questions.
- You’re able to plan, organize, and prioritize work - this role wears many hats!
- Technical skills and Experience required
- Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
- Experience using social media or web-based software, including Twitter, Facebook, Google Apps
- Knowledge of common help desk/ticketing solutions
- Knowledge of HTML, XML, JavaScript or CSS
is a plus
- You enjoy a fun and friendly work environment
- You like celebrating successes and accomplishments
- If you like engaging with your customers and colleagues
Job Particulars
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview
Employment TypeInternship / Projects
Job Id353350
Job Category MBA , Internship , Tech Support
Locality Address Cunningham Road
State Karnataka
Country India
About Company
We are a software product development company into Sales force management, lead management to name a few.
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