Associate Customer Solutions Analyst Jobs in Bangalore - Aptean

Associate Customer Solutions Analyst
Last Date 24 Dec 2016

Aptean - Job Details

Date of posting: 19 Dec 16

Eligibility :

  • B.E/ B.Tech (CSE/ IT ECE) from 2016 batch with an aggregate of 65% and above through out academics.
  • Experience in a Tech Support environment would be a plus
  • Good understanding of any OS.
  • Thorough understanding of any DB (sql)
  • Proficient in C/ C++

Job Role :

The Associate Customer Solutions Analyst actively participates in some or all phases of the software development and maintenance cycle. These phases also includes working on customer-based problems by isolating and providing  resolution to customer issues or qualify the customer issue for Development level assistance or other assistance from other functions. Other tasks include reproducing and researching customers’ issues, troubleshooting, debugging, documentation, building lab environments, software maintenance, and testing.


  • The primary duties for this position include but are not limited to:

Technology Proficiency

  • He/She will be given Technical Specifications on which, he/she would be expected to develop the solution.
  • He/She should be able to install and configure the application software and deploy the customizations on the client site using remote access tools.
  • He/She should test modules developed by self or by others to ensure that they desired quality standards. He/She should be able to write test specifications and conduct the test as per the specificationProvide technical assistance to customers on Aptean products via phone, email and/or remote access.
  • Perform advanced problem analysis and isolate problems of a complex level of difficulty.
  • Reproduce customer issues in house.
  • Publish articles in our in-house knowledgebase.
  • Able to learn a wide variety of technologies at a rapid pace


  • Document customer problem information, recommendations, and resolution in a clear and concise manner using CRM incident tracking system.
  • Ensure adequate telephone ACD queue coverage
  • Communicate appropriately and provide regular updates to customer and management.


  • Achieve and maintain targeted KPI’s such as number of cases closed or issues resolved, along with other established goals.
  • Along with his/her Manager, set realistic personal training and product certification goals.
  • Leadership and Entrepreneurship (Excellence Orientation) Qualifications and Requirements Qualifications.
  • He/She needs to have a good temperament and should be flexible to be able to work with global teams and tight deadlines and reasonable flexibility in hours.


  • Understanding of Aptean mission and corporate objectives and ability to apply this knowledge within Aptean and for customer facing issues.


  • Organization and work planning skills required.
  • Ability to work on multiple assignments and prioritize work accordingly to business processes. Commitment to continuous enhancement of technical and functional skills.

Problem Solving

  • Must possess good problem solving and analytical skills.
  • Ability to diagnoses technical problems; research and identify appropriate solutions.


  • Must be able to identify and develop new innovate ways to better service our customers.

Professional Communication

  • An excellent customer service attitude and the ability to interact with customers (internal and external) in a professional manner are required.
  • Must have the ability to work in a fast-paced environment and use judgment in handling customer calls and providing technical assistance
  • Strong written and verbal communication skills


  • Ability to identify major concerns from the field and relay those concerns to management in an appropriate manner.
  • Can do attitude with a strong will to lead by example.
  • Ability to follow directions and be self-motivated.

NOTE : This position will require you to work on shifts .

Hiring Process : Face to Face Interview

About Aptean

Aptean is a leading provider of mission critical enterprise software solutions. We build and acquire industry-focused solutions to support the evolving operational needs of our customers. Our solutions help nearly 5,000 organizations stay at the forefront of their industries by enabling them to operate more efficiently, thereby ensuring higher customer satisfaction.

This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Aptean recruiting Associate Customer Solutions Analyst fresher’s in Bangalore. The Aptean vacancies for Associate Customer Solutions Analyst is filled through Face to Face Interview etc.
Aptean jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with BE/B.Tech(CSE, ECE, IT) are selected to full fill the vacancies in IT Software-Engineer job field. The fresher’s applying for Associate Customer Solutions Analyst should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Aptean recruitment, fresher’s are mostly chosen for the department IT Software-Engineer. To learn more about the current jobs and other details, it is better to go through official site of Aptean and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Aptean and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.

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