Associate Customer Success Manager Jobs in Bangalore - Catchpoint Systems Private Limited

Associate Customer Success Manager

Catchpoint Systems Private Limited

1 to 3 Years

Not disclosed

Expired

Posted: 13 May 20

Associate Customer Success Manager

Catchpoint Systems Private Limited

Bangalore, India

Responsibilities:

Be the primary point of contact for a book of Catchpoint customers and continually delight them with a positive, customer-centric attitude
Work with customers to ensure they are leveraging Catchpoint solutions effectively and finding value in our service
Become an expert in Catchpoint solutions and educate customers on the use and benefits of our products
Identify opportunities to create success at scale through analyzing use cases, usage patterns, and client industries
Work closely with Catchpoint Sales, Support and other Technical teams to ensure an exceptional customer experience
Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Engineering
Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Maintain a revenue base by managing account retention and renewal
Drive upgrade revenue through increased product adoption and increased usage.

Qualifications:

Bachelor's degree or equivalent and 1+ years of experience in customer-facing role, such as Customer Success or Account Management
Possess strong phone, written and verbal communication skills with excellent presentation skills
Proficiency with MS Office and Salesforce.com
Confident, high energy, self-motivated and a true team player
Experience working with senior and executive level customer contacts
Demonstrated ability and desire to work and excel in fast-paced environment
Well-organized, with a high attention to detail and ability to prioritize
Ability to understand and articulate technical concepts and derive solutions