Associate- Engagement Team -Admissions Jobs in Hyderabad - Indian School of Business

Job Purpose:

We are looking for Customer Engagement Associates to own and drive the prospective student / applicant engagement, nurture the leads and convert prospects into applicants for ISB’s PGP Suite Of Programmes (includes one-year full-time and Executive MBA equivalent programmes).

You are someone with good functional understanding and industry experience with customer engagement processes (both voice and email based processes), with a proven track record of winning new customers / business to drive School’s revenue, have strong business-to-cutomer (B2C) orientation and customer centricity, and competently use these skills to achieve, and often exceed the business targets.

You regularly seek inputs, accept constructive feedback and remove any impediments, relying heavily on learning and adapting the best practices from your line managers, peers and competition.

Job Outline:

• Proven experience in Customer Support and Service teams within Education, EdTech, BPO/KPO, IT Services organizations

• Responsible for ensuring superior customer experience, while meticulously handling all customer enquiries through emails & calls

• Work on the leads data generated through various marketing campaigns, counsel them, nurture them, and Initiate multiple phone calls to counsel and convert these prospects into applicants

• Counsel, guide and support the domestic and international candidates through the entire application process

• Provide support for Admissions outreach related activities, including infosessions and trade fairs

• Working knowledge with CRMs such as Salesforce would be an added avantage

• Is able to incorporate feedback from managers, programme leads, peers, competition, and adopt global best practices to add value to the process, business unit and organization

• Reports daily and weekly work completed and in-queue; lead conversions through a various stages of lead nurturing funnel; lends complete visbility to the reporting manager and programme leads (matrix reporting)

Education, Expriences & Profile:

• Bachelors/Masters in an appropriate discipline.

• 1-3 years of experience. 

• Ability to present data effectitvely to aid actionable insights, would be an edge

• Sound working knowledge of Salesforce and Microsoft Excel

Specific Skills:

• Customer Orientation
• Experience in Lead nurturing and Sales Development through Call and Email Management
• Communication (written and verbal)
• Excellent Interpersonal skills
• Ability to manage multiple responses, coordination & attention to details
• Comfortable in working long hours/weekends as per business need