Associate Jobs in Pune - Cognizant Technology Solutions India Pvt Ltd
Associate
Cognizant Technology Solutions India Pvt Ltd
Expired
Posted: 05 Jan 21
Job Description
Job Description :Team LeadQualification:Bachelor's in Science/ Commerce/Engineering or equivalentResponsibility:Business/Customer: * Perform SOP activities with business impact understanding of customer environment and contribute to improve
Job Description
Team Lead
Qualification:Bachelor's in Science/ Commerce/Engineering or equivalent
Responsibility
Business/Customer:
Job Description
Team Lead
Qualification:Bachelor's in Science/ Commerce/Engineering or equivalent
Responsibility
Business/Customer:
- Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.
- Adherence to customer security and compliance requirements.
- Implementation of approved change requests in line with customer change management process.
- Responsible for incident life cycle following ITIL / BIC frame work as applicable.
- Adherence to customer communication etiquette.
- Ensure stated productivity requirements are met for the engagement.
- Review CSAT feedback and ensure timely implementation of corrective actions.
- Participate in Critsit process to resolve the incident in a timely manner.
- Log and triage incidents.
- Coordinate with resolver groups vendors/carriers.
- Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ).
- Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.
- Contribution to continuous service improvement plans (CSI).
- Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners.
- Effective floor Management.
- Continually assess skill level and provide intervention assistance.
- Contribute to and participate proactively in knowledge sharing sessions.
- Encourage team individuals to participate in organization innovation programs.
- Act as a buddy for new hires.
- Makes recommendations on R&R for team / individual achievement.
- Makes recommendations to team lead on team's performance rating.
- Ensure team contributes and participates in all organizational technology events and knowledge sharing forums.
- Adherence to Organizational policies and processes (including Cognizant's security policies LP timelines etc).
- Participate in recruitment drives.
- JBOSS Web Server
- IIS web server
Job Particulars
Role others
Education Other Course
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment Type0
Job Id1082949
Job Category Others
Locality Address
State Maharashtra
Country India
About Company
Cognizant Technology Solutions India Pvt Ltd
Jobs By Location
Pune
Ahmedabad
Chennai
Bangalore
Delhi
Gurgaon
Kolkata
Mumbai
Noida
Hyderabad
Others also searched for
Job & career videos Subscribe
