Associate Jobs - Pune - Genesis HR Services

Job Description:

Australian shifts

pick up will be provided by Company

5 days working 2 days off!!

All documents should be in place!  

Skill Set : 

• Graduates and undergraduates with minimum of 1-year experience in an International voice process. 
  
• Fresher’s are not eligible.
  
• Candidate should possess EXCELLENT COMMUNICATION SKILLS IN ENGLISH.
  
• Candidate should possess all the relevant document of previous experience. 
  

Job Description :

(Australian Telecom Process, Client TELSTRA )

Australian biggest brand “Telstra”  its direct interaction with onsite Telecom Technician to get the services

(cut over) activated at customer’s premises for Fixed Landline and Broadband through

Fiber optic Network.

Specifications:-

 •  Handling calls for Telstra Technician and Case Manager’s to resolve customer issues

with Fixed landline and Internet service.

 •  End to end trouble shooting on NTD (network termination device) and HNG (Home network gateway)

Modem /Routers.

 •  Helping customer to set password for the routers.

 •  Connecting their Landline phones to the modem wired as well as wireless using Gigaset phones by

setting Wi-Fi connection with wireless routers and modem.

 •  Giving first call resolution by Activating the incoming calls once the connection are proper and if the

customer is able to browse internet and also make calls from the phone connected to modem .

 •  If the issues are still not resolve then getting it resolved by calling onshore escalation to seek help in

getting customer or technician issues resolved providing FCR (first call resolution)

•Activation -Deactivation of ADSL and POTS Services

•  Assigning network path ,PGS (pair gain System).

•  Programming the network and assigning the orders to field tech for jumpering.

Benefits:

1) Provides true visibility and accountability for Incident

2) Drives efficiency, discipline and productivity for incident

3) Improves customer satisfaction / reduces complaints, escalations and improves service

levels.

Package :
Hike on last drawn salary

Shifts :
Early morning Australian rotational shift, With two rotational offs.