Associate Relationship Executive ARE Jobs in Chennai - HR Consulting
Associate Relationship Executive ARE
Job Description
Be part of India's leading automotive consulting solutions expert, Autosense.
Position : Associate Relationship Executive (ARE) –Work Location : Chennai
Package : 1.2L to 1.4L + Incentive
Fresher /Experience : 0 to 1 Yrs Exp
Shift : Women (General Shift Only) / Men Rotation Shift (Morning /Afternoon /Night Shift)
RESPONSIBILITIES:
· Follow instructions, ability to learn and adapt quickly and deliver desired outcome
· Open to feedback and ability to work in a team environment
· Inbound technical support
· Need to deliver consistent results around productivity and quality following client specific guidelines, as per client SLAs & process workflow
- Inbound Technical clarifications and troubleshooting
- Proving High end customer care service and solving their queries.
· Manage large amounts of inbound and outbound calls in a timely manner
· Follow communication “scripts” when handling different topics
· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
· Seize opportunities to upsell products when they arise
· Build sustainable relationships and engage customers by taking the extra mile
· Keep records of all conversations in our call center database in a comprehensible way
· Frequently attend educational seminars to improve knowledge and performance level
· Meet personal/team qualitative and quantitative targets
Requirements· Previous experience in a customer support role
· Track record of over-achieving quota
· Strong phone and verbal communication skills along with active listening
· Familiarity with CRM systems and practices
· Customer focus and adaptability to different personality types
· Ability to multi-task, set priorities and manage time effectively