Associate software engineer Jobs in Bangalore - RANDSTAD INDIA PRIVATE LTD
Job Description
- We are hiring for HelpDesk Server Support position for a 29 billion dollar organisation with 66000 employee across the globe.
- We are hiring Freshers( Any Graduation) for HP Enterprise for the Server Support Division.
- No Post graduates
- Designation: Associate Software Engineer
- Level: L0 (Help Desk Engineer)International voice
- Free Pick up and Drop
- Rotational Shift and off
- Salary: Upto 3LPA
- Good customer handling skills and basic knowledge in data centre technologies like Server/Storage/Network, working in a 24/7 environment.
- Working in 24/7 environment, supporting enterprise customer DataCentre Technologies.
- Monitoring Infra monitoring tools, consoles, mailbox and ticketing in ITSM tool.
- Receiving customer calls and logging tickets in ITSM tool.
- Event management for the tickets, following up with internal teams, customers and vendors.
- Responsible in meeting resolution SLA.
- Prepare reports - daily/weekly/monthly reports.
- Follow up with customers to ensure issue has been resolved.
- Follow standard help desk procedures
- Routing calls / cases to respective teams Skill based routing
Job Particulars
Role it software engineer
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id513682
Job Category IT/Software , Analyst / Analytics , Logistics / Transportation
SkillsTech Support
Locality Address
State Karnataka
Country India
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