Associate Studio Operation Jobs in Bangalore - UpGrad Jeet

Roles and Responsibilities

·        Planning and Execution of internal Live Session

·        Assisting teachers and other team members during the live sessions for smooth conduction of session

·        Following standard processes in resolving the issues and addressing customers’ requests

·        Keeping in touch with faculties for a reminder and follow up calls for ongoing schedules

·        Camera Handling, Audio Setup, Light Setup for Live and Recording sessions

·        Video Recording and Shooting of Live and non-Live Events

·        Monthly quality check of video and audio output for each studio and resolving in case of deviation from standard quality norms.

·        Regular quality monitoring in the live and recorded sessions

·        Handling chats and students query in Live session and YouTube Live

·        Keep a record of Live Class attendance and Feedback

·        Identify and resolve issues independently to the extent possible, only escalating issues as appropriate. 

·        Keeping a track of stocks and inventories related to Live session studios and responsible for Studio Maintenance 

Experience/Qualifications/Skills

●       Experience:

·        Education: 

o   Bachelor’s degree in any discipline/ Diploma

·        Experience:  

o   1+ Years experience in operations or Freshers

·        Prior experience of handling Live Sessions or YouTube Live will be highly desirable.

·        Previous experience in Video Camera handling will be an added advantage

·        Competencies Required: 

-   MS Word, Excel, and PowerPoint

-  Good Verbal and Written Communication Skills

-  Should be able to work under pressure

-  Should be able to maintain deliverable deadlines amidst changing requirements

-  Troubleshooting and helping teams resolve issues and any problems as and when they arise

- Candidate should be residing within 5km from head office or should be willing to relocate