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Associate/Team Leader Jobs in Navi Mumbai - Quantitas

Associate/Team Leader
Quantitas
Other Graduate, Other Post Graduate, Other Course, MVSc, B.Design, B.P.Ed, M.F.Sc(Fisheries), ME/M.Tech, BVSc, CA, CS, BSc, MCA, MD, MDS, BAMS, BHMS, B.FashionTech, BFA, ICWA, LLB, LLM, Certificate Course (ITI), B.Arch, M Phil / Ph.D, Diploma, B.Pharm, B.Com, M.Arch, BA, M.Pharm, M.Com, BBA/BBM, MA, BDS, BCA, MBA/PGDM, BE/B.Tech, BHM, BEd, MEd, MBBS, B.F.Sc(Fisheries), PG Diploma, MSW, MSc, MS, BSW, MHM, MPEd
300000 - 600000 Per Year
Associate/Team Leader Jobs in Navi Mumbai - Quantitas
Last Date 26 Nov 2018

Quantitas - Job Details

Date of posting: 27 Sep 18
  • We have been retained by one of the MNC, for the following position.Team Leader
Team Leads - Job Description
  • Salary (Max.): Rs. 450,000 Per Annum
Role Description
  • Provide customer support via web chat services and social media platforms (Facebook & Twitter),and resolve all customer issues
Primary Skills
  • Excellent English written & verbal communication skills, excellent interpersonal skills and team player. Experience in International operations (Preferred) - Non Voice/ Chat, Email, Social Media
Must have...
  • Be in charge of running and managing the center daily
  • Set targets for the team
  • Schedule and organize shift patterns for team members to ensure that customers are never left unattended
  • Understand all organization's products, services, procedures and guidelines and communicate same to all team members
  • Prepare forecasts and plan the operations accordingly
  • Monitor all queries/interactions to ensure that due procedures and quality standards are strictly adhered to
  • Facilitate and organize training session for all agents and participate in recruitment of new agents.
  • Conduct regular review of all the agents performance and organize training sessions for under performers
  • Submit regular reports to management and seek new ideas and strategies to improve performance at the center
  • Keep up with trends and happenings in the industry and ensuring adherence to industry standards
  • Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges
Requirement 2:
  • Job Description: Team Leader
  • Job Location: Andheri
  • Shift Timings:  Rotational Shifts
KEY ACCOUNTABILITIES/ RESPONSIBILITIES
  • Proofread emails / Chats of agents to ensure that error-free response and resolutions are sent out.
  • Monitor agents to identify errors, deviations & initiate corrective measures.
  • Provide actionable data to various internal support groups as needed.
  • Informed on all the Updates related to Process by constantly checking team correspondence (Mails/what’s app/ Messages) and broadcast it to the entire team.
  • Test Product updates on timely basis.
  • Training the new joiners and handle OJT employees.
  • Accountable in getting the new employee’s certified.
  • Conducting regular refresher training for the team.
  • Generate account specific QA reports based upon predefined contractual criteria and provide inputs to operations.
  • Create & maintain timely & accurate QA database.
  • Conduct feedback sessions with Agents.
  • Participate in design of monitoring formats and quality standards.
  • Compile and track performance at team and individual level.
  • Participate in customer and client listening programs to identify customer needs and expectations.
  • Coordinate and facilitate calibration sessions. 
  • Update all process required Tracker.
  • Prepare and analyze internal and external quality reports for management staff review.
  • DECISION MAKING / AUTHORITY
  • Actions to be taken based on pre-decided goals to fulfill client requirement.
KNOWLEDGE AND SKILLS (ESSENTIAL)
  • Excellent oral and written communication skills.
  • Active on Social Media Platform (Primarily on Twitter and Facebook)
  • Prefer candidates having experience in Finance and Social Media domain.
  • Ability to adhere to timelines
  • Meticulous and Methodic.
  • Good Interpersonal skills.
  • Strong knowledge of customer care processes and techniques.
  • Ability to work well in a team environment.
  • Dedication to providing exceptional customer service.
EDUCATIONAL / PROFESSIONAL QUALIFICATIONS (ESSENTIAL/DESIRED)
  • Graduate in any discipline
JOB DESCRIPTION:
  • Be in charge of running and managing the day-to-day operations.
  • Schedule and organize shift patterns for other team members to ensure that TAT is met.
  • Understand Client’s products, services, procedures and guidelines and communicate same to all team members.
  • Monitor calls, emails, and Social Media transactions to ensure that due procedures and quality standards are strictly adhered to.
  • Provide feedback to the team members wherever applicable.
  • Identify, facilitate and organize training session for all team members.
  • Conduct regular review of all team members and organize training sessions for under performers.
  • Submit regular reports to management and seek new ideas and strategies to improve performance at the center.
  • Keep up with trends and happenings in the industry and ensuring adherence to industry standards. 
  • Ensure that clients are kept happy and satisfied at all times by providing prompt response, reports, and solutions to their challenges at all times.
  • Ability to read and analyze reports.
  • Prepare, Examine and Present Monthly and Quarterly Business reports and review for management and client review.
  • Ensure a safe and harmonious working environment.
  • Requirement 3.
  • Associate / Sr. Associate - Community
Job Description:
  • Respond to customer service inquiries/Complaints/Suggestions/feedback via Email and Social platforms (Facebook / Twitter/ Worldwide web profile) within the assigned TAT.
  • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional manner.
  • Manage and take ownership of the resolution process for all customer related issue.
  • Identify and highlight any concern affecting the brand.
  • Generating sales leads if any that develop into new customers.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Preparing reports like Daily cases count, weekly cases counts, quality checks and proof readings, Tagging’s etc.
  • Compile reports on overall customer satisfaction.
  • Go the extra mile to engage customers.
Skill Set Required:
  • Fluency in English. Excellent written communication and comprehension skills.
  • Excellent consulting, writing, editing, presentation and conscripting skills.
  • Customer orientation and ability to adapt, comprehend and respond to different types of queries/complaints.
  • Proven customer support experience.
  • Excellent customer service skills and great enthusiasm for helping customers.
  • Able to concentrate on multiple problems at once.
  • Excellent time management and prioritization skills.
  • Competent in MS office and web browser environments
  • Knowledgeable of social media applications, such as Facebook, LinkedIn, Twitter, etc.
  • Positive attitude, detail and customer oriented with good multitasking and organizational proficiency.
  • Must be an energetic self-starter with the ability to work both independently and within a team.

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : MBA,Diploma,BSc/BCA/BBM,Analyst / Analytics,Logistics / Transportation
Hiring Process : Written-test, Face to Face Interview
Who can apply : Freshers

About Quantitas

We are one of the Reputed HR Consultants based in Mumbai, and providing consultancy services PAN INDIA. Quantitas is a Recruitment / Human Resources Consultancy Firm. It has the team of experienced professionals engaged in providing specialized manpower to various industries. We are committed to quality performance and we assure you of a high level of integrity and speed in the assignments we undertake. Quantitas offer a variety of services to their clients:Quantitas strives extensively and exclusively to match the required profile form amongst the best prevailing professionals available in the industry. Executive Placement in India: Quantitas is committed to fulfilling its customer’s requirement in a time frame and manner far superior to the prevailing standards in the Industry at present with a specialized focus on executive placement in India. A network of committed executive’s employees a thorough screening process in order to provide the necessitated response to a query within the agreed time frame. Quantitas has a strong database of professionals ranging from Business Leaders to skilled Technical Personnel’s covering the entire functional spectrum of any organization. Quantitas have a firm belief in spirited team efforts within a committed system to provide services of the optimum class to its esteemed clientele. We have a validated and experienced Team who have placed candidates in Managers, Supervisors and Skilled Technical Personnel from diverse streams ranging from KPO/BPO/ General Management, Sales & Marketing, HRD. IT, Systems Finance, GDS, etc. 
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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Quantitas recruiting Associate/Team Leader candidates nearby Navi Mumbai.Quantitas vacancies for Associate/Team Leader is recruited through Written-test, Face to Face Interview etc.
Quantitas Company recruits a lot of candidates every year based on the skills . The candidates with Other Graduate, Other Post Graduate, Other Course, MVSc, B.Design, B.P.Ed, M.F.Sc(Fisheries), ME/M.Tech, BVSc, CA, CS, BSc, MCA, MD, MDS, BAMS, BHMS, B.FashionTech, BFA, ICWA, LLB, LLM, Certificate Course (ITI), B.Arch, M Phil / Ph.D, Diploma, B.Pharm, B.Com, M.Arch, BA, M.Pharm, M.Com, BBA/BBM, MA, BDS, BCA, MBA/PGDM, BE/B.Tech, BHM, BEd, MEd, MBBS, B.F.Sc(Fisheries), PG Diploma, MSW, MSc, MS, BSW, MHM, MPEd are selected to full fill the vacancies in Others job field. The candidates nearby Navi Mumbai can apply for Associate/Team Leader position in Quantitas. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Quantitas recruitment, candidates are mostly chosen for the department of Others . To learn more about the current jobs and other details, it is better to go through official site of Quantitas and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Quantitas and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Quantitas and near your city and get a secured career.