Associate Technical Support Engineer Jobs in Hyderabad - Kofax
Job Description
Tracking Code
A20-150
Job Location
The V, Capella Block 6th Floor, Plot No17, Software Units Layout, Madhapur, Hyderabad, TG
Job Level
Junior Management
Category
Technical Support
Position Type
Full-Time/Regular
The Associate Technical Support Engineer is responsible for providing 1st level technical support to end customers of Kofax desktop products, and resolving reported issues in an effective and timely manner. In addition, the position requires frequent interaction with Subject Matter Experts and Sr. Technical Support Engineers to properly document and escalation of undocumented issues.
Required Experience
A20-150
Job Location
The V, Capella Block 6th Floor, Plot No17, Software Units Layout, Madhapur, Hyderabad, TG
Job Level
Junior Management
Category
Technical Support
Position Type
Full-Time/Regular
The Associate Technical Support Engineer is responsible for providing 1st level technical support to end customers of Kofax desktop products, and resolving reported issues in an effective and timely manner. In addition, the position requires frequent interaction with Subject Matter Experts and Sr. Technical Support Engineers to properly document and escalation of undocumented issues.
- Greet customers in a courteous, friendly and professional manner using agreed upon procedures.
- Provide 1st level technical support to our customers via phone, web, and email and other support channels as required.
- Take ownership of customer issues, provide prompt and accurate feedback to customers and see problems through to resolution.
- Effectively communicate complex technical issues to customers and elevate unknown or undocumented issues to Subject Matter Experts and Senior Technical Support Engineers, providing detail description of problems along with steps taken to analyze the problems
Required Experience
- A bachelor's degree in computer science, computer information systems or related experience.
- A minimum of 1 to 2 years providing 1st level technical support within a call center environment.
- Resourceful team player with strong interpersonal skills.
- Result-oriented with strong problem-solving skills.
- Strong English language written and verbal skills.
- Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis
- Working knowledge of Microsoft Office products, local and hosted
- Ability to troubleshoot and configure peripheral devices - (Printers, Scanners, iPad, Smart Phones)
- Maintain technical knowledge to keep up with changes in technology
- Flexible work schedule with focus on USA business hours
Job Particulars
Role it software engineer
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment Type0
Job Id1172707
Job Category IT/Software , BSc/BCA/BBM
Locality Address
State Telangana
Country India
About Company
Kofax
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