ad

Associate - Voice Jobs in Kolkata - BT

CW
Associate - Voice
BT
Any Graduate, Other Course
0 to 3 Years
BT
Last Date 06 Sep 2020
Apply Now

BT - Job Details

Date of posting: 08 Jul 20
Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

About This Role

Role involves working on chat, back office & Voice (inbound and outbound) queues basis the alignment. Need to understand the customer query / concern and take appropriate action accordingly. This can involve a certain amount of investigative work, checking for process via different tools. Working as part of a team to consistently deliver good customer experience / satisfaction and operational targets including quality measures

You'll Have The Following Responsibilities
  • To take calls, chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.
  • To ensure prompt and accurate information being provided with appropriate resolution
  • To achieve operational targets as defined by for the process
  • To maintain queue levels to agreed SLA targets levels
  • To achieve and maintain a good knowledge/capability of BT systems.
  • When dealing with customers aspire to deliver an excellent customer experience via. Chats, back office or on calls.
To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across Digital Care teams
  • To complete/participate in ad-hoc projects to drive efficiencies and improvements in the process
  • To fully support and take guidance from the manager, raising awareness to them of any factors which may affect the performance of individuals or the whole team.
  • Share best practice within the team and across the Digital Care Community.
  • Adhere to relevant shift patterns and break schedules.
  • Take responsibility for personal development and drive own performance.
You'll Have The Following Skills & Experience
  • Provide Experience in customer service in a Call Centre environment.
  • Excellent English verbal and written language skills along with good typing (minimum 40 speed) and multi-tasking skills.
  • Good questioning and listening skills.
  • Good empathy and customer ownership skills.
  • Good cross-cultural awareness to be able to effectively communicate with UK customers.
  • Good objection handling/diffusing/complaint handling skills
  • Good customer interaction skills with the ability to recognise the customers’ needs
  • Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)
  • PC literate with good system navigation skills
  • Good Data input skills
  • Good Problem solving.
COVID-19 Notice: We’ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We’ve moved to ‘virtual hiring’ until further notice - which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety.

About BT

Benefits

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How To Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

Job function

Customer service

Main location

India-India-Kolkata

Schedule

Full-time

Working pattern

Standard

Salary

Competitive

Closing date

Ongoing

Job Summary

Job Type : Full Time
Job Role : BPO / Telecaller
Job Category : BPO
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 Years )

About BT

BT
Apply Now
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
International BPO Voice Process
12th Pass (HSE), Any Graduate
Telecaller
10th Pass (SSC), 12th Pass (HSE)
Telesales Executive
10th Pass (SSC)
Telecaller
12th Pass (HSE), Any Graduate
Customer Relationship, Customer Service, English Speaking, Hindi Speaking

People who view this job also look for jobs with following keywords

Fully solved online mock placement papers with latest test pattern,count down timer,detail test analysis with answer and explanation is available at Power Placement Preparation:P3.
Start your preparation now with P3 and increase your success probabiltiy.

Need a Institute/Coaching Class?

IT Courses / Govt Exam Preparation

Higher Studies / Studies Abroad

Post an enquiry and get instant responses from institutes and best Coaching Classes in your city

BT recruiting Associate - Voice Experienced(0 to 3 Years) candidates candidates nearby Kolkata.BT vacancies for Associate - Voice is recruited through Written-test, Face to Face Interview etc.
BT Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills Customer Relationship, Customer Service, English Speaking, Hindi Speaking. The candidates with Any Graduate, Other Course are selected to full fill the vacancies in BPO / Telecaller job field. The candidates nearby Kolkata can apply for Associate - Voice position in BT. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the BT recruitment, candidates are mostly chosen for the department of BPO / Telecaller . To learn more about the current jobs and other details, it is better to go through official site of BT and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of BT and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in BT and near your city and get a secured career.