Back End Operations Jobs - Mumbai - Baldor Technologies Private Limited
Job Description
- Effectively manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Job Particulars
Role others
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id225136
Job Category Others
Locality Address
State Maharashtra
Country India
About Company
IDfy was started in May 2011, by Ashok Hariharan and Vineet Jawa, and has grown to become India’s fastest - and smartest - HR analytics and decisioning platform. We’re growing 30% month-on-month (yes, that’s massive, we know!) Our offices are in Mumbai, Bangalore, Delhi, and Chennai, and we provide operations all across the country.
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