Back End Operations Jobs - Mumbai - Baldor Technologies Private Limited

Eligibility : BA, B.Com

Location : Mumbai

Last Date : 28 Oct 2016

Salary : 10000 - 15000 Rs Per Month

Experience Required: Freshers

Hiring Process : Face to Face Interview

Baldor Technologies Private Limited - Job Details

  • Effectively manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers


  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

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Note: This posting is done directly & exclusively on

We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs.

About Baldor Technologies Private Limited

IDfy was started in May 2011, by Ashok Hariharan and Vineet Jawa, and has grown to become India’s fastest - and smartest - HR analytics and decisioning platform. We’re growing 30% month-on-month (yes, that’s massive, we know!) Our offices are in Mumbai, Bangalore, Delhi, and Chennai, and we provide operations all across the country. 

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