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Back Office Executive Jobs in Pune - Pravek

Back Office Executive

Pravek
experience-icon 0 Years
salary-icon 20000 - 40000 Monthly
qualification-icon MBA/PGDM(Marketing)
location-icon Pune(Fatima Nagar , Kondhwa , NIBM Road , Salunkhe Vihar Road , Swargate )
Expired

Posted: 06 Nov 21

Job Description

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
  • interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Required skills:

  • Good typing Speed.
  • Good Communication Skill.
  • Basic Computer Skills
  • Discipline, Positive Attitude & Punctuality

Job Particulars

Education MBA/PGDM(Marketing)
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time

About Company

Pravek
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