Backend Operation Jobs in Noida - 300Plus Consultant
Job Description
- Urgent requirements for Alight Solutions/Wipro (MNC).
- Customer Service through Web Chats & emails
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
- Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share and support operational improvements
- Designation: Backend Operations/Web & Email Chat Process (Non-Voice)
- Salary: 20,000/- per month (In hand)
- Shift: Night Shift
- Cab Facility: Available (Both pick & drop)
- Job Location: Noida (Sec-127)
- Minimum Education: Graduate (Technical & Non Technical)
- Experience: 0- 1 yrs.
- Excellent Communication Skills
- Proficient in computer usage and Basic knowledge on MS Office
Job Particulars
Role others
Education M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, BFA, BSW
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id455843
Job Category Others
Locality Address
State Uttar Pradesh
Country India
About Company
We are a young & dynamic organization formed in 2011 promoted by a group of individuals who have significant experience in service delivery and client management and have decades of experience working for fortune 100 organizations. Our “Delivery with Certainty & Quality” approach is helping us grow at CAGR of 110%. Ours is an exclusive organization which conducts a unique fresher program to help organizations get quality, ready to deploy engineers (On & Off-campus) with significantly reduced effort & zero cost.
Jobs By Location
Noida
Chennai
Delhi
Bangalore
Pune
Ahmedabad
Gurgaon
Kolkata
Mumbai
Hyderabad
Others also searched for
Job & career videos Subscribe
