Bank Customer Support Service Voice- Inbound Jobs in Noida - Trato Global Services Pvt. Ltd.
Job Description
We have an excellent job opening with one of India's leading Bank for Bank Customer Support Service Voice- Inbound- SHIFT 24*7.
Designation: Bank Customer Support Service Voice - Inbound Voice Process.
Role:
Customer Focus Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment.
Ability to empathize with and prioritize customer needs
Demonstrable interpersonal skills with a diverse customer base
Demonstrable conflict resolution, negotiating, and de-escalation skills Demonstrate ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Should be a 10+2 or Graduate
Marathi/ English / Hindi Mandatory
Minimum One year experience in similar field in BPO Industry
Salary : Starting CTC 1,56,000 Per Annum
Job Particulars
About Company
Trato Global Services Private Limited was founded in 2015 under companies act as software development and IT solutions and outsourcing services providing firm having expertise in designing, procuring, integration and maintenance of Communication and IT Networking and infrastructure.
Our Mission
The mission statement of our company is the development of high quality and cost-effective web solutions and services for small as well as large businesses for improvement in productivity and increasing sales. The focus of our company is to facilitate the success of client companies. We ensure that our clients enjoy immense success by providing them with high end ITES solutions using top-notch IT tools and techniques. We constantly strive hard to achieve excellence by providing high end IT solutions to our customers.
Our Vision
Growing horizontally as well as vertically for the establishment of our company as a top IT solutions provider! The company focuses on high quality, delivery of services in a time-bound manner and affordable solutions. We assist our client companies to achieve their business goals and objectives in the most efficient manner. High-quality services and products are offered by the company with total dedication and commitment. We also believe that for our scope of improvisation – the sky's the limit and we are always ready to take our achievements to the next level. We are growing and would always like to remain on the growing streak.
Excellence
We are committed to world-class customer service and quality as we excel for the mutual success of our clients, employees, and partners. Our professionals are customer-driven and continually add value to our services whenever it benefits our clients. We are committed to working toward continual improvement in everything we do.