BOB Financial Solutions Limited jobs for Manager/ Assistant Manager - IT Application Support in Gurgaon, Mumbai. Last Date to apply: 03 Dec 2021
Job Description
BOB Financial Solutions invites application for the position Manager/ Assistant Manager - IT Application Support
Educational Qualifications: Graduate / Post Graduate / Professional Degree.
Minimum Experience: Minimum 3+ years of experience preferably in Banking and Financial Services Sector Companies of repute.
Job Specific Skills:
(i) Experience in Application Support and development or related experience covering the following: Supporting applications in BFSI Domain, including Credit Card Management, Merchant (POS/ECOM) Acquiring platforms, Origination systems, Digital Payments etc.
(ii) Experience in Incident Management, Change Management and Problem Management.
(iii) Experience in Infrastructure Support, Configuration and Release Management.
(iv) Working knowledge of Unix, Oracle, Web logic, Java, Apache /OHS
(v) Clear understanding of ITIL framework
(vi) Time management, Task Management, Risk/Issues Management
(vii) Good communication skills, Presentation skills
(viii) Should have handled Onsite/Offshore communication
(ix) Should be familiar with various Delivery Models and Project methodologies & processes.
Age Limit: Maximum Age on the last date of application 50 Years.
Role and Responsibilities:
1. Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
2. Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members.
3. Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines.
4. Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert.
5. Coordination with external and internal stakeholders to ensure timely execution of task/activity.
6. Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the project team.
7. Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
8. Prioritize workload, providing timely and accurate resolutions. Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs.
9. Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
10. Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments
11. In depth Functional knowledge of the application(s) supported and interdependencies.
12. This position will typically be used for an advanced or lead level resource.
Job Particulars
Role hr admin
Education MBA/PGDM, Any Post Graduate
Who can apply Experienced (3 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1348567
Job Category Govt Jobs , MBA , 1 to 3 Yr Exp , Recruitment
Locality Address
State Haryana, Maharashtra
Country India
About Company
BOB Financial Solutions Limited (formerly known as Bobcards Limited) was established in the year 1994. It is a Non Banking Financial Company, wholly owned by Bank of Baroda, one of the top banks of India. The Company's primary business is credit cards, personal loans and merchant acquiring.
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