BPO Customer Service Executive jobs - Chandigarh - Eclerx - 0 to 3 years of experience - 16 December 2020
BPO Customer Service Executive
Job Description
Job Details
Designation: Analyst (OB process)
Location: Chandigarh
Industry: International BPO/KPO
Employment: Full Time employment.
Shift Details: Rotational Night Shifts
Work Experience: 0-4 Years
Qualification: Any Graduate or Under-Graduate Fresher
Job Responsibilities
· Review customer service notes
· Check status of services on account in diagnostic tools
· Take appropriate steps to resolve customer's problems
· Troubleshoot technical issues related to customer’s services
· Communicate effectively and close the loop with clients in case of observations
· Update status in internal as well as client tools
· Meet process expectations with high quality standards and adherence to SLAs
Salary: Up to ₹237,000.00 per year
Schedule:
- Flexible shift
- Night shift
- Rotational shift
Experience:
- work: 1 year (Preferred)
- total work: 1 year (Preferred)
Education:
- Bachelor's (Preferred)