BPO Customer Support Executive Jobs in Ankleshwar,Bharuch,Surat - 24by7 Customer Support

Job Responsibilities:

About The Position:

An exciting opportunity awaits a dedicated customer service representative to join our team in Arndell Park. Taking inbound calls from clients and customers, this is a true customer service role where you will be receiving and processing orders, resolving issues, completing order follow-ups and closing the loop with our customers with outbound calls.

You will develop ongoing working relationships with our key customers and thrive in a high-quality customer service environment.

- Support and provide customer service (Queries and Request response) via phones and e-mails(coordination with the internal team), both inbound(calls from customers) and outbound(to the internal team)

- Use questioning and listening skills that support effective telephone communication

- Use an effective approach to handle special telephone tasks like call transfers, taking messages, callbacks and holds interruptions

- Effectively deal with irate callers and upset customers

- Meet commitments to customers and other duties as assigned

- Display time flexibility towards shifts as per the work floor requirements

- Display sensitivity to healthcare business work environment

Desired Candidate Profile:

- Graduate with 1 -2 years of experience in Customer Service (Voice/mail process) or Freshers with strong communication skills.

- Good communication skills (voice and mails)

- Customer-orientated

- TPA/Insurance/Broking industry is preferable

Benefits

Incentives on target Achievement

5 Working Days (Sat-Sun Off)

Salary: ₹15,000 to - ₹30,000.00 /month

Location: SURAT