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BPO Customer Support Executive Jobs in Bangalore - Black And White Business Solutions

BPO Customer Support Executive

Black And White Business Solutions
experience-icon 0 to 3 Years
salary-icon 15000 - 36000 Monthly
Expired

Posted: 21 Aug 21

Job Description

Black and White Business Solutions Pvt Ltd @ Indiranagar Any Graduate Diploma / B.E/B.Tech / B.Sc / BCA / BBA /MCA /MTech / Freshers / Experience can appear for Multiple MNC BPO's , Free placement @ Black and White Business Solutions Pvt Ltd 

 Shifts : UK / US / Australian Shift / Pilot Process / Graveyard Shift / Day Shift / Rotational Shifts 

 Designation : Technical Support Analyst /Sr.Technical Support Associate/ Process Associate/ Sr Process Associate/ Customer Support/ Sr Customer Support / QA (Quality Adviser) 

Technical : Trouble shooting/Command for IP Address/Adobe Photoshop / ticketing tool / RAM/ROM/Networking LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting 

 Customer : Banking / Insurance / E Commerce / Telecom / Airline ticketing / Medical Billing / AR Calling / Accounts / Hospital Billing / Physician billing 

 JOB Role :
  • Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External)
  • Provide World Class Customer Service.
  • End to Transaction of Reports.
  • Need to maintain Accuracy in Reports.
  • Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
  • Excellent verbal and written communication skills
  • Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
  • Perform problem cause analysis
  • Resolve customer queries and achieve customer delight.
  • Ability to Identify Opportunity and Implement Process Improvements
Has technical experience and skills in the areas of problem determination, creativity and analysis. 

Required Candidate profile One day interview process - Fresher / Experienced can apply

Desired Candidate Profile 
  • Possess good communication skills, both oral and written 
  • Have a good attitude - should be committed to the work. 
  • Any graduates can appear or 10+2 , 10+3. 
  • Should be flexible with rotational shift. 

Job Particulars

Education B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1293694
Job Category BPO , BSc/BCA/BBM
Locality Address Bellandur , Bommanahalli, BTM , Electronic City , Hebbal
Country India

About Company

Black And White Business Solutions
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