BPO Customer Support Executive Jobs in Bangalore - Nexplace Info Pvt Ltd

BPO Customer Support Executive

Nexplace Info Pvt Ltd

0 Years

Not disclosed

Expired

Posted: 14 Aug 21

Job Description

Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Required skills:

Good typing Speed.
Good Communication Skill.
Basic Computer Skills
Discipline, Positive Attitude & Punctuality

Job Particulars

Role bpo telecaller

Education B.Arch, Certificate Course (ITI), Diploma, B.Com, B.Pharm, BA, BBA/BBM, BCA, BDS, BE/B.Tech, BEd, BHM, BSc, BVSc, CA, CS, ICWA, LLB, MBBS, 12th Pass (HSE), Vocational Training, B.Design, B.FashionTech, BFA, BAMS, BHMS, B.P.Ed, B.F.Sc(Fisheries), BSW, Other Graduate

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id1289601

Job Category Diploma , BPO , BSc/BCA/BBM

Locality Address Marathahalli , Whitefield , Bangalore-Others

State Karnataka

Country India

About Company

Leading IT & non IT Staffing solution provider that helps clients maximize their performance by Leveraging best talents having technical expertise & domain wide experienceAs we enter a new era of growth, we are transforming new strategy, one which is supported by changing how we operate to embrace ways of working and to enhance our culture.By creating a challenger mindset among our 200+ employees, and putting the consumer at the centre of the business, we seek to strengthen sustainable delivery and unlock long-term value for all our stakeholders.Integral to the long-term success of our business is our sustainability strategy. We take pride in behaving responsibly and running our business the right way. It’s not just the right thing to do – it underpins the ongoing growth and development of our business.

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