BPO Customer Support Executive Jobs in Navi Mumbai - Mahindra Integrated Business Solutions Ltd.

BPO Customer Support Executive

Mahindra Integrated Business Solutions Ltd.

0 Years

Not disclosed

Expired

Posted: 02 Oct 21

BPO Customer Support Executive

Responsibilities:

The candidate will be a part of a big project.
Answering incoming calls.
Identify and escalate issues to supervisors.
Research, identify, and resolve citizen complaints using applicable software
Route calls to appropriate resources.
Document all call information according to standard operating procedures
Complete call logs and reports.
Keep records of all conversations in our call center database in a comprehensible way.
Meet personal or team qualitative and quantitative targets.
Ensure you follow the customer service script provided by the company for uniformity.

Minimum Requirement:

Strong phone and verbal communication skills along with active listening in Marathi, English & Hindi.
Should be comfortable working in rotational shifts [Day rotational shifts for Females].
Should have basic knowledge of Computers.
Should be comfortable working from the office.

Interview Rounds:

1. HR Round

2. Typing Test [require minimum 25 Gross W.PM & 70% Accuracy]

3. Final round with Operations Manager

Selection will be done on the basis of communication skills in Marathi, English & Hindi.