Note : CANDIDATE SHOULD BE IN BANGALORE LOCATION ONLY
Huge Openings with TOP BPO MNC's - Customer Support / Technical Support (International Voice and Non Voice )
Education : UG / 10+2/ 10+3 / Diploma / Any Graduate in Any Specialization
Shift : Rotational Shifts / UK / US
Sal : upto 4.5lpa
Designation : Technical Support Analyst /Sr.Technical Support Associate/ Process Associate/ Sr Process Associate/ Technical Advisor / TSR / TSO
Trouble shooting/Command for IP Address/Adobe Photoshop / ticketing tool / RAM/ROM/Networking LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting
JOB Role :
- Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External)
- Provide World Class Customer Service.
- End to Transaction of Reports.
- Need to maintain Accuracy in Reports.
- Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
- Excellent verbal and written communication skills
- Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
- Perform problem cause analysis
- Resolve customer queries and achieve customer delight.
- Ability to Identify Opportunity and Implement Process Improvements
- Has technical experience and skills in the areas of problem determination, creativity and analysis.
Required Candidate profile
One day interview process - Fresher or Experienced can apply
Desired Candidate Profile
* Possess good communication skills, both oral and written
*Have a good attitude - should be committed to the work.
* Any graduates can appear or 10+2 , 10+3.
* Should be flexible with rotational shift.