BPO Domestic/International Jobs in Bangalore - Prime Pinnacle Inc
Job Description
- Meets/exceeds service and quality levels as assigned by
Management/Client.
- Coordinating with the client on process related issues and
updates.
- Uphold Our Client/Company virtues.
- Sales target to meet as per process.
- Ensure profitability of the process.
- Works with Cross-Functional Teams to ensure that both
internal and external customers needs are met.
- Optimum utilization of resource to meet productivity.
- Identify and organize training programs.
- Interview candidates to ensure quality of Hire.
- Conducting team reviews, submitting progress reports of the
team to the manager and conducting appraisals
- Identify key people, mentor leaders.
- Manages day-to-day operations of the team, including attendance,
attrition and outages, to minimize customer impact.
- Coaches and mentors CROs, Team Leads, AMOs.
- Recommends new ideas for improvement in work processes within
the Call Center, to provide excellent customer service.
- Accountable for the production and quality targets of the
team.
- Performance Projection of the process.
- Mining of the account in co-ordination with the Department Head and ensuring the account grows.
- Good communication skills
- Inclination towards process improvements
- Good presentation skills
- Excellent MS-Excel, Word, PowerPoint skills
- Orientation towards working with people
- Good analytical skills
- Telesales/ Collections/ Outbound sales experience in a BPO will be preferred
- Experience:0-2 years in Outbound sales Voice Process
Job Particulars
About Company
A renowned name, At Prime Pinnacle, our company mission is simple: acts as a gateway to provide a wide range of recruitment and selection services to Corporates all over India and abroad.
Backed by a good ERP (Enterprise Resource Planning) and enough experience in HR and related activities helps Prime Pinnacle achieve excellence in providing highly skilled and experienced professionals. There is a pool of Resources experienced in Head Hunting & Recruitment of Professionals.
Prime Pinnacle is managed by Professionally Qualified team. All have enough board level experience. Our experience has helped At Prime Pinnacle, our company mission is simple: achieve excellence in HR solutions.
In today world of unprecedented competition and technological changes, the need to hire the best and apt talent is of utmost importance. Our team will help you in hiring the best talent.
Our excellence is in providing highly qualified and experienced professionals for Senior, Middle and Junior Management Level. Our specialization is in understanding company needs, and providing candidates with relevant experience and skills to meet your needs.
