BPO Domestic/International Jobs in Bangalore - Srinivasan software solutions pvt ltd
Job Description
POSITION SUMMARY
- A
CSA in this role deals with a number of incoming calls pertaining to the
client’s business. The
- Associate
provides excellent customer service and gives precise information to the
customer ensuring
- Customer
satisfaction.
- Education
/ Qualifications: 10th,
12th, UG, Graduate (With / without Experience)
- Minimum – 18 years of Age
- Travel boundary limits: Candidate should be residing within the local transport limits. Please refer the attachment.
- Answers incoming customer calls with a friendly and positive manner and provides outstanding services to the customer throughout the duration of the call.
- Responds to incoming calls from the customers to solve queries and provide alternative options, also change any account information upon customer’s request.
- Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client SLA.
- Ensures all information provided is post verification and authentication as per the Data Protection Act
- Updates the client software with customer information, queries and Service
requests.
- Provides new thoughts and ideas for process improvements
- Works in conjunction with process requirements and metrics (SLA)
- Forwards customer feedback (VOC) to the supervisors for concerns / suggestions raised by the customer
- Excellent communication skills
- Polite and customer service oriented
- Able to comprehend customer queries and provide the relevant resolve
- Exhibits patience and empathy to resolve customer queries
- Typing Skills: 15 wpm with 85 % accuracy
Job Particulars
About Company
Srinivasan Software Solutions, a brand name for Global Advanced Technological Business solutions, is one of the fastest growing Information Technology and consulting firm in India. Established in 2009 in the Temple town Tirupati with an intention to provide world-class enterprise solutions for day-to-day client needs as according to present emerging trends is our primary motto. We bring Customized solutions to companies of all sizes in different verticals that meet industry demands.
Srinivasan Software Solutions is committed to deliver fast, flexible and powerful solutions by following best implementation strategies and practices with best user experience. We are serving global clients with meticulous approach in executing prestigious projects by following strict time lines that helped us to create a unique mark of our own. We have an excellent team of professionals with wide spectrum of knowledge, skills and core competency in providing trust worthy services to clients all over the world.
Srinivasan Software Solutions is also recognized as a pioneer in self paced online trainings that facilitates to building the Industry Thought leaders and Professional aspiring individuals as according to the need of today's emerging markets. We always emphasize on connecting real time knowledge and superior enterprise knowledge & practical applications to enthusiastic learners of all levels in various latest tools and technologies.
