BPO Domestic/International Jobs in Gurgaon - CXhirer
Job Description
Targets and Effectiveness Ensuring that the monitoring targets are met as per the SOW or stated otherwise in the Quality manual.
Ensuring that the monitoring pattern does not get biased towards a particular set of individuals.
Listening to pre-recorded/live barging calls for agents and scoring / giving feedback to agents
Sharing Quality feedback with Operations Training teams for incorporation into training
Coaching agents on process based on the feedback of calls
Reviewing the effectiveness of the monitoring system on a periodic basis and suggesting improvements.
Metrics - Team Performance Ensuring that the internal/external targets are met and the team shows continual improvement over months.
Maintaining minimal variation between the performances of all the team members thus ensuring consistency of performance across the team.
Continual Improvement Focus on increasing the effectiveness and/or efficiency of the program to fulfil its policy and objectives. Determine current.
Desired Skills and Experience customer relations, quality, calibration, monitoring, training, incorporation, coaching, performance, pattern, team performance, metrics, companies act, company secretarial work, auditing, Sebi regulations, test cases, operations
Ensuring that the monitoring pattern does not get biased towards a particular set of individuals.
Listening to pre-recorded/live barging calls for agents and scoring / giving feedback to agents
Sharing Quality feedback with Operations Training teams for incorporation into training
Coaching agents on process based on the feedback of calls
Reviewing the effectiveness of the monitoring system on a periodic basis and suggesting improvements.
Metrics - Team Performance Ensuring that the internal/external targets are met and the team shows continual improvement over months.
Maintaining minimal variation between the performances of all the team members thus ensuring consistency of performance across the team.
Continual Improvement Focus on increasing the effectiveness and/or efficiency of the program to fulfil its policy and objectives. Determine current.
Desired Skills and Experience customer relations, quality, calibration, monitoring, training, incorporation, coaching, performance, pattern, team performance, metrics, companies act, company secretarial work, auditing, Sebi regulations, test cases, operations
Job Particulars
Role bpo telecaller
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id682704
Job Category BPO
Locality Address
State Haryana
Country India
About Company
An ISO 9001:2015 certified organization, offering growth solutions to businesses across all verticals like Business-to-Business (B2B), Recruitment, Matrimonial, Real Estate, Travel & Tourism, and Web Design & Development.
Jobs By Location
Gurgaon
Bangalore
Ahmedabad
Chennai
Mumbai
Pune
Hyderabad
Delhi
Noida
Kolkata
Others also searched for
Job & career videos Subscribe
