BPO Domestic/International Jobs in Mumbai - Kent technology pvt ltd
Job Description
Every individual has conversed with a customer support executive at some point of time or the other. Be it a glitch in the credit card statement or a mismatch in telephone bills or malfunctioning of a laptop - all that we do is right away dial in the customer support helpline. The geographical location of the executive taking up the call does not even pass a thought.
The 'neutral' accent of Filipinos plays a big role in the rise of the call center industry in the land. A customer support executive is required to do a wide range of voice activities including taking calls, answering business enquiries, resolve issues and facilitate information.
The Job Role and Responsibilities
The primary job roles and responsibilities of a customer support executive include:
- A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof.
- Maintaining records of transactions and interactions
- Appropriate and timely follow-ups wherever required
- Escalate unresolved queries to respective departments for accurate redressal
Competencies and Skills Required
Communication is key in this profile. It is absolutely important for the executive to have fluent English communication skills. Along with that behavioral traits like good interpersonal skills, ability to handle stress, good listening skills, prompt thinking ability are some other essential features of this role.
The major skills and competencies required for this role include:
- Excellent communication skills
- Good listening and problem solving skills
- Ability to take and handle stress and pressure
- Good interpersonal skills
Assessment for the ‘Right’ Customer Support Executive
The following table illustrates how various skills and personality traits map to assessments required for the Customer Service Executive role:
Job Particulars
About Company
We are Kent Technology, a young, vibrant and promising company that combines the best of entrepreneurial drive and vigor providing BPO, KPO, RPO and Contact Center management solutions across the globe.
Since 15th June 2004, our thirteen year old company has accomplished a significant position in the outsourcing industry with the objective to excel our customer’s expectations with a first class and effectual service’.
Over the years, Kent Technology has grown its operation from a business start-up into one of the most promising and successful outsourcing service providers in India. The enterprising drive and the realization of opportunity within India became the two most important factors towards the inception of the company.
It was not a company that was created but a whole new enterprise, a potentially new industry that had no history and no business model to follow. All it had was sound leadership, a focused vision and an undying passion.
The Call Center has been carrying out Telesales Outbound and Inbound calls to UK, USA, Australia and Canada; and to undertake Back Office operations, on a 24×7 – 365 days support basis.
Conveniently located occupying @ 3000 sq.ft area which is wholly owned, with a capacity of 80 operational seats in addition to executive offices.
The unit is 100% Export Oriented Unit registered under STPI, Govt. of India. All hardware and software used by the company is fully owned property of the company and not rented or leased in any way.
And today, Kent Technology …
- Is a leading outsourcing provider
- Has a strong platform of corporate governance
- Has an experienced and dedicated Management team that have embraced the company values
- Has attracted some of the biggest names in global business as their prestigious clients
- Is known to be profitable since inception
Our clients know that at Kent Technology, we are committed to excellence and our own continuous improvement. We constantly upgrade our expertise in outsourcing. Strict observance of client confidentiality prevents us from naming our clients
