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BPO Domestic/International Jobs in Rajahmundry - Vertex Customer Solution India Pvt Ltd

BPO Domestic/International

Vertex Customer Solution India Pvt Ltd
experience-icon 0 Years
salary-icon 8000 - 9500 Monthly
Expired

Posted: 10 Feb 18

Job Description

  • A Call Center Executive is the first point of contact with a client who has a query or a problem. 
  • Hence he/she has a big responsibility of creating a good image for the company to the caller.
  • He/she must project the right kind of attitude so that the customer feels confident about getting a query addressed. 
  • A Call Center Executive also tries and builds an instant rapport with the customer so that it becomes easier to cater to the customer’s needs.
  • A Call Center Executive has to communicate very effectively with the customer and gather all possible information about the customer’s needs. 
  • He/she should learn to question effectively and listen patiently to  garner all the details about the problem.
  • A good Call Center Executive always communicates well and ensures that the customer’s calls are transferred to experts in case of such a need. 
  • He/she also calls back, takes messages and sends faxes within the committed time frame.
  • The work of a Call Center Executive involves handling different kinds of customers. 
  • He/she should be able to pacify an irate customer, be polite but firm with an annoying customer, help a poor speaker communicate his/her or her requirements well and assuage the feelings of an unsatisfied customer.
  • Many call centers’ jobs not only involve inbound query handling but also selling a company and its products.
  • In such a case, a Call Center Executive major duty is to make cold calls or call up old customers to sell a company’s services and products.
  • It’s the responsibility of a call Center executive to maintain good telephone etiquettes. 
  • He/She should never cut a call abruptly, talk too loudly or be rude and abrupt. 
  • A call Center executive should also acquire excellent telephone presentation skills and modulate the pitch so that a customer feels good about the call.
  • Overall, a call Center executive has a big job of handling a customer and applying people skills over a telephone to increase the customer base of a company.

Job Particulars

Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id385124
Job Category BPO
Locality Address
Country India

About Company

Vertex is a call centre operator that also offers a variety of other business process outsourcing (BPO) and customer management outsourcing services.[1][2] Originally the back office service function inside UK utility company United Utilities, Vertex was spun out as a separate company in 1996.[3] In 2007, United Utilities sold Vertex to a consortium of investors (Oak Hill Capital, GenNx360, Knox Lawrence International) for £217m.[4]

In 2008, Vertex made a move into the US by acquiring the utilities outsourcing business from Alliance Data.[5] The price was approximately $50m.

Vertex acquired domestic Indian call centre operator and BPO provider Shell Transource Limited in 2010.[6] Terms of the deal were not disclosed.

Since 2011, Vertex has sold off multiple business units:

  • In September 2011, Vertex sold their UK private sector business to Capita plc for approximately £40 million.[7]
  • In December 2011, local managers bought out the Australian call-center business (financial terms were not disclosed).
  • In June 2012, Vertex sold their UK public sector business to Serco for approximately £55 million.[8]
  • Capita plc acquired Vertex Financial Services, a UK mortgage software and services company, in July 2015 for £35m.[9]

Following these sales, the only significant parts of Vertex that remain are the US utilities business and the India domestic call-center business.

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