BPO Domestic/International Jobs in Rajahmundry - Vertex Customer Solution India Pvt Ltd
BPO Domestic/International
Job Description
- A Call Center Executive is the first point of contact with a client who has a query or a problem.
- Hence he/she has a big responsibility of creating a good image for the company to the caller.
- He/she must project the right kind of attitude so that the customer feels confident about getting a query addressed.
- A Call Center Executive also tries and builds an instant rapport with the customer so that it becomes easier to cater to the customer’s needs.
- A Call Center Executive has to communicate very effectively with the customer and gather all possible information about the customer’s needs.
- He/she should learn to question effectively and listen patiently to garner all the details about the problem.
- A good Call Center Executive always communicates well and ensures that the customer’s calls are transferred to experts in case of such a need.
- He/she also calls back, takes messages and sends faxes within the committed time frame.
- The work of a Call Center Executive involves handling different kinds of customers.
- He/she should be able to pacify an irate customer, be polite but firm with an annoying customer, help a poor speaker communicate his/her or her requirements well and assuage the feelings of an unsatisfied customer.
- Many call centers’ jobs not only involve inbound query handling but also selling a company and its products.
- In such a case, a Call Center Executive major duty is to make cold calls or call up old customers to sell a company’s services and products.
- It’s the responsibility of a call Center executive to maintain good telephone etiquettes.
- He/She should never cut a call abruptly, talk too loudly or be rude and abrupt.
- A call Center executive should also acquire excellent telephone presentation skills and modulate the pitch so that a customer feels good about the call.
- Overall, a call Center executive has a big job of handling a customer and applying people skills over a telephone to increase the customer base of a company.
Job Particulars
About Company
In 2008, Vertex made a move into the US by acquiring the utilities outsourcing business from Alliance Data.[5] The price was approximately $50m.
Vertex acquired domestic Indian call centre operator and BPO provider Shell Transource Limited in 2010.[6] Terms of the deal were not disclosed.
Since 2011, Vertex has sold off multiple business units:
- In September 2011, Vertex sold their UK private sector business to Capita plc for approximately £40 million.[7]
- In December 2011, local managers bought out the Australian call-center business (financial terms were not disclosed).
- In June 2012, Vertex sold their UK public sector business to Serco for approximately £55 million.[8]
- Capita plc acquired Vertex Financial Services, a UK mortgage software and services company, in July 2015 for £35m.[9]
Following these sales, the only significant parts of Vertex that remain are the US utilities business and the India domestic call-center business.