BPO Domestic/International Jobs in Rajahmundry - Vertex Customer Solution India Pvt Ltd

BPO Domestic/International
Vertex Customer Solution India Pvt Ltd
Vertex Customer Solution India Pvt Ltd
Last Date 11 Apr 2018
Date of posting: 10 Feb 18
  • A Call Center Executive is the first point of contact with a client who has a query or a problem. 
  • Hence he/she has a big responsibility of creating a good image for the company to the caller.
  • He/she must project the right kind of attitude so that the customer feels confident about getting a query addressed. 
  • A Call Center Executive also tries and builds an instant rapport with the customer so that it becomes easier to cater to the customer’s needs.
  • A Call Center Executive has to communicate very effectively with the customer and gather all possible information about the customer’s needs. 
  • He/she should learn to question effectively and listen patiently to  garner all the details about the problem.
  • A good Call Center Executive always communicates well and ensures that the customer’s calls are transferred to experts in case of such a need. 
  • He/she also calls back, takes messages and sends faxes within the committed time frame.
  • The work of a Call Center Executive involves handling different kinds of customers. 
  • He/she should be able to pacify an irate customer, be polite but firm with an annoying customer, help a poor speaker communicate his/her or her requirements well and assuage the feelings of an unsatisfied customer.
  • Many call centers’ jobs not only involve inbound query handling but also selling a company and its products.
  • In such a case, a Call Center Executive major duty is to make cold calls or call up old customers to sell a company’s services and products.
  • It’s the responsibility of a call Center executive to maintain good telephone etiquettes. 
  • He/She should never cut a call abruptly, talk too loudly or be rude and abrupt. 
  • A call Center executive should also acquire excellent telephone presentation skills and modulate the pitch so that a customer feels good about the call.
  • Overall, a call Center executive has a big job of handling a customer and applying people skills over a telephone to increase the customer base of a company.

Hiring Process : Face to Face Interview

Job Role : BPO / Telecaller

About Vertex Customer Solution India Pvt Ltd

Vertex is a call centre operator that also offers a variety of other business process outsourcing (BPO) and customer management outsourcing services.[1][2] Originally the back office service function inside UK utility company United Utilities, Vertex was spun out as a separate company in 1996.[3] In 2007, United Utilities sold Vertex to a consortium of investors (Oak Hill Capital, GenNx360, Knox Lawrence International) for £217m.[4]

In 2008, Vertex made a move into the US by acquiring the utilities outsourcing business from Alliance Data.[5] The price was approximately $50m.

Vertex acquired domestic Indian call centre operator and BPO provider Shell Transource Limited in 2010.[6] Terms of the deal were not disclosed.

Since 2011, Vertex has sold off multiple business units:

  • In September 2011, Vertex sold their UK private sector business to Capita plc for approximately £40 million.[7]
  • In December 2011, local managers bought out the Australian call-center business (financial terms were not disclosed).
  • In June 2012, Vertex sold their UK public sector business to Serco for approximately £55 million.[8]
  • Capita plc acquired Vertex Financial Services, a UK mortgage software and services company, in July 2015 for £35m.[9]

Following these sales, the only significant parts of Vertex that remain are the US utilities business and the India domestic call-center business.

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Vertex Customer Solution India Pvt Ltd recruiting BPO Domestic/International fresher’s in Rajahmundry. The Vertex Customer Solution India Pvt Ltd vacancies for BPO Domestic/International is filled through Face to Face Interview etc.
Vertex Customer Solution India Pvt Ltd jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills -English Speaking, Telugu Speaking. The candidates with 12th Pass (HSE), 10th Pass (SSC) are selected to full fill the vacancies in BPO / Telecaller job field. The fresher’s applying for BPO Domestic/International should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Vertex Customer Solution India Pvt Ltd recruitment, fresher’s are mostly chosen for the department BPO / Telecaller. To learn more about the current jobs and other details, it is better to go through official site of Vertex Customer Solution India Pvt Ltd and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Vertex Customer Solution India Pvt Ltd and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.

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