BPO Executive Jobs in Chennai - KARVY DATA MANAGEMENT

Position/Location

Customer Service / Tele Sales - Officer - Liabilities & Assets Customer Services or Sales / Chennai

BU/Function

Retail Service Delivery

Reporting to

Team Leader – Liabilities & Assets Customer Services or Sales

Responsibilities/ Job Description

Job Purpose:

Ensure customer service excellence by delivering service with requisite courtesy & accuracy and adherence to service and sales compliance.

 Job Responsibilities:

·         Ensure Customer service excellence by displaying complete onus to the customers query/problems

·         Delivering service with requisite Courtesy and Accuracy

·         Nil Defects (100% adherence to product and process)

·         Ensuring Nil Customer complaints

·         Escalating/highlighting customer problem incidences

·         Adherence to service and sales compliance

·         Cross Selling/up-selling of bank products.

·         Ensuring Process efficiency by achieving set targets of call quality

Qualifications, Experience & Skills:

Qualifications:

Graduate/Post Graduate from a recognized university

Competencies/Skill Sets required:

·         Fresher or Experienced in customer service industry

·         Excellent written and oral communication

·         Passion towards service or Sales

·         Enthusiastic and self-motivated

·         Ability to work in a dynamic environment

·         Good comprehension skills

·         Team player with a positive attitude

·         Knowledge about banking Industry will be an added advantage

·         Open to working in shifts(including night shifts for male staff)

Computer skills:

·         Conversant with MS-Office & working knowledge of contact center systems

Other skills:

·         Excellent Business Communication skills. Multilingual skills will be a plus.

·         Good numerical, analytical & problem solving skills.

Salary

CTC – 14K / Month to 22K / Month

Requirement

Customer Service – 100 and Telesales – 100 (Over all 200 employees)