BPO Executive Jobs in Coimbatore - Altrocks

What you will be doing in this job
- Must have L1, L2 application.
- Providing L1 support for Desktops which includes Outlook support, Network connectivity, Network Drives, Printers, scanners and Basic software used.
- Updating the support case with the steps used for resolving.
- Escalating support cases when necessary to L2 Support with proper notes and information for the L2 support to resolve the case.
- Interacting with end-users or concerned team and solve the issues raised.
- Proactive checking and document the findings as per the checklist provided.
- Monitoring the Backup status and resolving if any error occurs.
- Checking the alert tickets generated by the Monitoring System and resolving it by co-coordinating with the concerned team.
- Sending daily reports to MSP Manager / IT Head.
What skills are required for this job
- Positive, polite and can-do attitude.
- Excellent communication skills to understand and explain the technical problems reported by non-technical users.
- Should be able to learn and get trained to move on to the next level.
- Should be mentally strong to handle situations and work under pressure.
- Must have understandings and should be able to demonstrate on the below,
o Different types of Networks and its practical usage scenarios.
o Systems and Infrastructure used in small or medium businesses.
o Knowledge on common end user’s software in SMB level.
o DHCP, DNS, AD, File server, NAS, Gateway, Firewall, Cloud services, Office 365,
o Latest threats and best practices to protect.
o Backup and importance of backup
Languages: English should be a must