BPO Jobs in Bharuch,Surat,Valsad - Votiko
BPO
Job Description
Job Description:
We are currently looking to hire 10 to 15 people to be a part of our amazing customer service team. This is an exciting job opportunity and we are looking to hire applicants who enjoy working in a challenging and fun environment.
Skill
Set Required :
· Excellent Communication Skills in English
· Good Understanding ability.
· The associate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
· Accountable for rendering useful administrative support to other members of the customer care team.
· He will be responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
· Responsibility of monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
· His responsibility is to Follow-up with participants within a
Roles & Responsibilities:
- Should be able to answer to emails timely ensuring adherence to the process standards.
- Follow up customer calls made wherever is necessary
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
- Attend mandatory training sessions to stay updated on product or company policy changes
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
- Input data into the company computer platform to keep each customer record updated.
5 Working Days (Sat-Sun Off)
Salary: ₹15,000 to - ₹30,000.00 /month
Call: +91
Website: -
Send an email with your resume to with subject line as "Job: CS Executive".